IMAGING CLERK/ADMINISTRATIVE SUPPORT

Imaging Clerk

The Imaging clerk is responsible for completion of clerical duties, facilitates office workflow and assists the customers/ physicians of the Imaging department.

Essential Job Functions

• Greets and assists all customers as needed.
• Provides direction to customers when needed.
• Answers the telephone using proper telephone etiquette.
• Assists with distribution of patient preps, and screenings.
• Places courtesy calls to patients when needed.
• Prepares all correspondence for physician offices and other institutions as needed.
• Prepares and obtains necessary release forms.
• Burns CD's and prints/copies radiologic images.
• Faxes reports to physician offices.
• Assists physicians and other staff with HIS/RIS/PACS systems
• Facilitates internal communication with various departments as needed.
• Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
• Delivers imaging department mail.
• Directs phone calls to appropriate location.
• Maintains work station in optimum condition.
• Assure adequate office supplies are maintained.
• Reports any necessary malfunctions to supervisor.
• Implements downtime procedure when necessary.
• Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Receives and imports outside mammography for interpretation by radiologist.
• Receives and imports mammogram films from all facilities
• Maintains critical results/ call reports work list in PAC's system
• Contacts order physician with results
• Proper documentation and trail
• Attends department meetings or reviews minutes
• Other duties as assigned.

Required Qualifications

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Basic working knowledge of computers and office equipment; Knowledge of basic Office Equipment such as copier, fax machine, etc.
• Proficient keyboarding skills

Preferred Qualifications

• Previous clerical experience.
• Medical Terminology

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Independence Health System