helpdesk engineer

We're looking for a hands-on L3 Site Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. This role is ideal for someone with experience in hardware deployment, desktop support, networking, or data center operations. What You'll Do Build, image, configure, and deploy hardware and devices. Troubleshoot desktops, peripherals, connectivity, and network issues. Perform rack-and-stack activities, fiber cabling, and structured cabling work. Handle Layer 1/Layer 2 troubleshooting and device-level fault isolation. Work tickets, perform routine maintenance, and support change management activities. Escalate issues when required and follow documented procedures. Support site technology operations and continuous improvement initiatives. What We're Looking For 1+ year of hands-on IT support, field services, infrastructure, or data center experience. Experience with hardware deployment and troubleshooting. Knowledge of Windows OS and basic Linux command-line usage. Understanding of networking fundamentals, cabling, and connectivity troubleshooting. Strong problem-solving skills and ability to work in a fast-paced environment. ServiceNow experience is a plus. CompTIA A+ or equivalent experience preferred. Ideal Candidate A reliable technician who enjoys hands-on work, follows processes, adapts quickly, and can confidently troubleshoot hardware and connectivity issues in a live operational environment. GCS is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr GCS Recruitment