Chief of Staff to Chief Administrative and People Officer

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description Overview: The Chief of Staff (CoS) to the CAO is a force multiplier—helping drive People strategy, operating cadence, and cross-functional execution across the HR function and its partners (Finance, Legal, IT, and business leaders). This role blends sharp strategic thinking with hands‑on operational rigor to keep the CAO office running at a high bar: ensuring leaders are prepared, decisions turn into action, and the People organization stays aligned on measurable outcomes. The ideal candidate is highly organized, detail‑obsessed, high‑energy, and thrives in a fast‑paced environment while influencing through trust, clarity, and collaboration. An AI forward thinker with experience in consulting for HR organizations with a bias for action and execution.

What You’ll Do

• Own the CAO office operating cadence (weekly/monthly/quarterly rhythms), including agenda‑setting, pre‑reads, decision logs, action tracking, and follow‑through.
• Run the People function Business Management System (BMS) and QBRs end‑to‑end: define timelines, coordinate inputs, develop narratives, ensure data integrity, and drive accountability for commitments.
• Develop executive‑ and Board‑ready materials for People topics (e.g., workforce, org health, talent, engagement, transformation): reporting, dashboards, and compelling presentations that synthesize complex information into crisp insights, options, and recommendations.
• Support People strategy development and execution: translate strategy into plans, operating mechanisms, and measurable goals; identify risks, dependencies, and trade‑offs early.
• Drive cross‑functional alignment across HR COEs and HRBPs (Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, DEI, People Analytics), ensuring consistent narrative, prioritization, and delivery.
• Partner with Finance to manage the budget, including programs and headcount—bringing analytical rigor and clear recommendations.
• Serve as a trusted thought partner to the CAO: bring “outside‑in” perspective, provide bottom‑up insights, and pressure‑test plans, communications, and stakeholder strategy.
• Establish operational rigor: improve processes, templates, and standards for planning, measurement, and executive communications across the People organization.
• Bring AI proficiency for productivity and quality: identify high‑value People use cases (e.g., insights synthesis, policy/knowledge retrieval, manager enablement), standardize workflows, and deploy tools that improve cycle time, insight quality, and operational efficiency.
• Handle sensitive information with discretion; maintain high judgment, integrity, and confidentiality.

Who You Are & What Makes You Qualified

Bachelor’s degree required.

10–15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles; experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred.

Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build People analytics and executive reporting, and deliver high‑impact presentations for ELT/Board audiences.

Strong fluency across core People domains (e.g., org design, workforce planning, talent, engagement, performance, total rewards) and comfort partnering with Legal/Employee Relations on sensitive topics.

Exceptional organizational skills and attention to detail; consistently produces accurate, polished work products under tight timelines.

Strong strategic thinking with practical execution skills—able to move from ambiguity to clarity and from plan to delivery.

Influential and collaborative: proven ability to lead through influence, build trust quickly, and align stakeholders across functions and levels.

AI fluent: understands how to evaluate People/HR use cases, manage data/privacy considerations, and embed AI into operating workflows to improve outcomes.

Experience supporting a tech company through transformation (operating model changes, system/process modernization, scaling) is a plus.

Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build executive reporting, and deliver high‑impact presentations for ELT/Board audiences.

Benefits

• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US‑based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection.
• The US‑based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.

We fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Compensation Range

JOB REQ COMPENSATION RANGE $161,000 - $269,000. The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. US‑based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection.

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.