Lead Veterinary Front Office Receptionist

Job Description

Job Description

Why You’ll Love this Lead Veterinary Front Office Receptionist Job!  

Are you passionate about animals, organized, and ready to lead a team? At Lillington Veterinary Hospital, an EverVet Partner, we’re looking for a Veterinary Receptionist Team Lead to provide day-to-day oversight and support for our front desk team. In this role, you’ll manage scheduling, direct workflow, enforce hospital policies, and help train and support your team—all while ensuring a warm, professional experience for our clients and their pets.

Our ideal candidate is friendly, efficient, and confident in handling both people and processes. If you're ready to step into a leadership role at a practice that values compassion, teamwork, and high-quality care, we encourage you to apply today.

• Paid Time Off 
• Medical, Dental, Vision with a Health Savings Account* 
• Employee Assistant Program available 24 hours a day, 7 days a week* 
• Supplemental Life Insurance & AD&D Insurance* 
• 401K Plan with Generous Employer Match  
• Maternity Leave * 
• Bereavement Leave  
• Life, Short Term, & Disability Insurance* 
• Discount Programs  
• Discounted Veterinary Care  
• On-Demand Pay Options  
• Referral Bonus  

• The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*  
• Access to Zoetis Clinical & Professional Program and Events  
• Access to a multitude of VMG resources  

*Indicates eligibility for Full-Time positions only  

• Provide daily management and guidance to the reception staff
• Ensure all reception staff are staying productive even during slow times
• Maintain reception area clean and organized
• Oversee new employees and ongoing receptionist training programs
• Participate in weekly department head meetings
• Assist with writing and participating in receptionist performance reviews
• Maintenance of front office equipment
• In charge of office supplies orders
• Accounts receivable
• New client report
• Welcome letters and/or emails
• Appointment schedule management
• Oversees payment plan accounts and past due accounts (N/A)
• Travel sheet and invoice audit
• Daily credit card batch reconciliation
• Scan checks once per week
• Support administrator with keeping track and auditing doctors’ compassionate care funds
• Support Hospital Director by enforcing hospital policies, protocols, and assessing efficiency
• Support front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer service
• Additional responsibilities assigned by the Hospital Director

• High School Diploma, GED, or suitable equivalent 
• At least one year experience preferred 
• Strong customer service skills 
• Ability to communicate effectively 
• Ability to lift up to 50 pounds 
• Basic math and writing skills 
• Basic understanding of the work we do/love animals 
• Be able to use and understand basic medical terms 
• Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior 
• Knowledge of computer software (Infinity and Office programs)