Customer Service Representative (CSR)

Mason Air Conditioning

Job Description
Job Description
The Customer Service Representative (CSR) will provide dedicated support through various customer communication channels, including phone, email, and live chat. Operating within a small team and working in shifts, the CSR will be responsible for resolving customer issues efficiently, maintaining accurate records, and gathering customer feedback to enhance service quality. This role requires a commitment to delivering excellent service without any travel requirements.

Responsibilities
Provide customer support via phone, email, and live chat
Resolve customer issues promptly and effectively
Maintain accurate records of interactions and transactions
Collect and report customer feedback to improve service
Communicate clearly and professionally with customers
Manage memberships & crossbooking

Preferred Qualifications
3+ years of experience in customer service
ServiceTitan & Avoca experience (Training offered)

Vacancy posted 2 days ago

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