Medical Assistant

Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment. Under the supervision of the medical provider, collaborates with the care team in the delivery of patient-centered care. The MA plays a key role in promoting access to care by removing barriers, engaging patients in preventative care and assisting them with their treatment plans. Participates in delivering whole-person quality care to improve patient outcomes. Salary begins at $20.45 + per hour depending on experience.

**$2,000 Sign on bonus for full time (1.0 FTE). Part time are also eligible for a prorated bonus based on FTE.**

Essential Job Functions

• Essential Functions of the Job: [Other duties may be assigned.]
• Participates in daily huddle and pre-visit planning with care team to address care needs effectively.
• Rooms patients, measures vital signs, such as pulse, temperature, blood pressure, weight, and height.
• Engages patients regarding current symptoms, medications, allergies and other health related information using standardized screeners, and update EHR.
• Prepares rooms and patients for medical exams and assists with treatments and procedures.
• Gives injections, tests and procedures (e.g., EKGs, blood tests) and may perform routine laboratory tests.
• Prepares charts for refill requests, responds to patients requests in consultation with medical providers and RN.
• Cleans and sterilizes instruments.
• Inventories and orders medical supplies and materials.
• Coordinates referrals including coordination with other departments and facilities to support follow up appointments.
• Reviews and understands immunization status of patients along with other preventative interventions, and assists teams in engaging patients around preventative care.
• Works with care teams and other staff in strategies for preventative care and improving patient health outcomes.
• Engages patients with their treatment plan and coordinates with other care team members to support whole-person care (e.g., RN, Community Health Worker,, etc.)
• Gathers relevant information about social drivers of health including social history, gender identity, to help deliver culturally informed care.
• Identifies barriers to wellness and helps coordinate assistance for patients (e.g., insurance, PAs, transportation, pharmacy, etc.).
• Helps assist with hospital admissions and outside referrals as directed by providers.
• Schedules appointments, maintains electronic medical records and documents all relevant patient information in the EHR.

Qualifications and Education Requirements

• Certified Role: Current Medical Assisting certification by national agency required.
• One-year certificate from college or technical school or completion of Medical Assistant program; three or more months related experience with; or equivalent combination of education and experience.
• Non-Certified Role: Three or more months related experience and/or clinical training preferred.
• Credentials, Certification, Licensure: Current CPR certification required for all roles. Certification from an accredited agency within 12 months of hire is strongly preferred.
• Preferred Skills: Strong communication skills, organizational skills and time management skills.

Benefit Statement

• For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:
• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave
• Bank 403(b) with a 4% employer match
• Various voluntary benefits: Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

Organizational Competencies

• Mission Driven -Advances the organizational mission, visionand values inexecuting job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivatedand improved; and operates in a mannerconsistent with these principles.

NorthLakes Community Clinic is a Federally Qualified Health Center with 19 clinic locations serving rural communities throughout northern Wisconsin. We were created to make quality healthcare more accessible and affordable. We welcome patients with BadgerCare/Medicaid, Medicare, private insurance, and no insurance, and offer a Sliding Fee Scale for those who qualify. Our work extends beyond our clinics through partnerships with schools, nursing homes, and community organizations. Since 2008, NorthLakes has continued to grow in response to the needs of the communities we serve. As a Community Health Center, we serve patients regardless of insurance status or ability to pay, offer sliding fees to qualifying patients, accept Medicaid, Medicare, and most insurance plans, and provide care without discrimination. NorthLakes is governed by a patient-majority board of directors representing the communities we serve. Our vision is healthy, prosperous, engaged communities where everyone thrives.