Massage Therapist Supervisor

Job Description

Job Description

Work in Wellness at the New Yora Nordic Spa

Something New Is Taking Shape
Opening in November 2026, Yora Nordic Spa is a place to pause, reconnect and experience wellbeing through nature, hydrotherapy and authentic human connection. It is a space where our team will create thoughtful and welcoming experiences that help guests reconnect with themselves, with others and with the natural world around them.

We are now building our founding team the people who will bring Yora Nordic Spa to life and shape our culture from the very beginning. Working at Yora means working in wellness and contributing to a workplace and guest experience that are simple, inclusive, natural and social.

The Opportunity
The Massage Supervisor will be part of Yora's founding wellness team, creating the operational conditions that allow our Massage Therapists to deliver Deep Restoration from the moment we welcome our first guests in November 2026. This full-time role is anticipated to start at the end of October 2026.

Working alongside the Front Desk Manager, this hands-on operational leadership role coordinates treatment schedules, Therapist availability, room utilization, products and supplies, recruitment support and daily responsibilities. The role does not provide massage treatments or technical massage instruction and does not require a Massage Therapist license.

What You Will Do

• Coordinate the daily Massage operation, including treatment schedules, Therapist availability and room assignments.
• Build and maintain Massage Therapist schedules based on forecasted treatment demand.
• Monitor appointment availability, treatment capacity and room utilization throughout the day.
• Adjust schedules proactively in response to demand, call-outs, cancellations and changes in volume.
• Coordinate with the Front Desk to manage appointment changes, Therapist availability and guest needs.
• Ensure treatment rooms, products, linens, equipment and supplies are ready for scheduled treatments.
• Monitor daily task lists and ensure opening, closing, cleaning, documentation and operational responsibilities are completed.
• Maintain required operational, licensing, certification and departmental documentation.
• Manage treatment-product and operating-supply inventory, ordering and established par levels.
• Support Massage Therapist recruitment, candidate coordination, onboarding and orientation.
• Partner with the Massage Therapist Trainer on technical assessments, treatment training and competency sign-offs.
• Set clear expectations and provide day-to-day coaching related to attendance, schedule adherence, room readiness and workplace performance.
• Prepare short- and longer-term forecasts and use scheduling, occupancy, productivity and inventory data to improve performance.
• Respond promptly to guest, equipment, maintenance, staffing and safety issues that could disrupt the treatment experience.

What You Bring

• Two to four or more years of supervisory, scheduling or operational experience in spa, wellness, hospitality, healthcare, recreation or another appointment-based service environment.
• Experience creating employee schedules and coordinating daily staffing.
• A strong understanding of capacity management, appointment scheduling and resource utilization.
• Experience forecasting business demand and adjusting staffing accordingly.
• Experience with inventory management, purchasing and supply ordering.
• Experience supporting recruitment, onboarding and employee performance.
• Strong organizational, numerical, communication and problem-solving skills with the ability to manage changing priorities.
• Comfort using scheduling, booking, POS, inventory and Microsoft Office systems.
• The ability to remain calm, organized and decisive when staffing or scheduling changes occur. Experience within massage therapy is not required.

Schedule
This is a full-time, on-site position with hours scheduled based on treatment demand and operational needs. The role requires flexibility to work mornings, evenings, weekends and holidays. The Massage Supervisor maintains a highly visible presence throughout the Massage operation and responds to daily staffing and operational changes.

Benefits and Perks
As a member of Yora's founding team, you will be eligible to participate in a range of employee benefits and perks, which are expected to include:

• Health and wellness benefits.
• Paid time off.
• Employee wellness privileges and discounted experiences at Yora Nordic Spa locations.
• Bistro and retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.

Yora is currently finalizing its employee benefit plans. Specific coverage, eligibility requirements, employee contributions and plan terms will be shared during the recruitment process and will be governed by the applicable plan documents.

Physical and Work Environment Requirements
This position combines administrative and computer-based work with regular movement throughout treatment, guest-facing, storage and back-of-house areas. The role involves periods of sitting and computer use; extended periods of standing and walking; regular bending and reaching; climbing stairs; pushing and pulling supply carts; and lifting and carrying routine treatment products, linens, equipment and operating supplies. Employees may encounter massage oils and lotions, fragrances, cleaning products and chemicals, changing temperatures, humidity, steam, moisture and wet or slippery surfaces. The Massage Supervisor does not perform massage treatments. Appropriate safety, sanitation, equipment-handling and chemical-handling procedures must be followed. The employee must be able to perform the essential functions of the position safely, with or without reasonable accommodation.

Reasonable Accommodation
Yora Nordic Spa provides reasonable accommodations to qualified applicants and employees in accordance with applicable law. To request an accommodation during the application or interview process, please contact People & Culture at View email address on us.fitly.work.

Equal Employment Opportunity
Yora Nordic Spa is an equal opportunity employer. Employment decisions are based on qualifications, merit and business needs. We do not discriminate based on race, color, religious creed, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin, ancestry, genetic information, physical or mental disability, veteran status, or any other status protected by applicable federal, state or local law.

Work Here. Soak Here. Help Us Bring Yora Nordic Spa to Life.

If you are energized by creating organized, well-prepared operations that allow others to focus completely on the guest, we would like to hear from you.

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