Veterinary Receptionist - Ottawa Animal Hospital East

Receptionist Position at Ottawa Animal Hospital East

At Ottawa Animal Hospital East, we believe excellent patient care starts with supporting our people. We are proud to be an AAHA-accredited small animal practice, a reflection of our dedication to the highest standards of veterinary medicine. Our commitment to excellence has earned the trust of the Holland community, resulting in an outstanding 4.8-star Google rating. If you are looking for a place where your skills are recognized and your passion for patient health can truly define your career, this is the environment where you can do your best work. Joining our team means becoming part of a supportive network dedicated to your professional success. We recognize that career growth is essential, and we offer robust programs designed to help all teammates achieve their individual goals, whether that means becoming a credentialed technician, moving into a leadership role, or expanding clinical expertise. We provide educational reimbursement and continuous learning opportunities because when you grow, the entire hospital succeeds. We prioritize a positive workflow and actively work to ensure you have the support necessary to feel fulfilled in your demanding role. As a dedicated small animal practice, we are focused on providing high-quality, comprehensive care rooted in evidence-based medicine. Because we are supported by a larger medical network, our veterinarians have immediate access to internal specialty consultations and resources, ensuring that complex cases are managed collaboratively. This network support allows us to maintain cutting-edge protocols and ensures that you can continually expand your clinical repertoire, providing advanced care to every patient who walks through our doors. Ottawa Animal Hospital East is located in Holland, Michigan, a highly regarded community known for its inviting atmosphere and strong sense of community. Holland offers an exceptional quality of life, balancing small-town charm with access to regional amenities. This location provides an ideal backdrop for building a stable, rewarding career while enjoying a welcoming, community-focused lifestyle where you can settle in and grow alongside our hospital.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.