UTS - Temporary 911 Telecommunicator at UNC Chapel Hill

UTS - Temporary 911 Telecommunicator at UNC Chapel Hill

The Department is seeking dedicated and reliable 911 Telecommunicators to join the Communications Center on an 11-month contract basis. The primary purpose of this position is to operate the E9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year, ensuring timely law enforcement and emergency response. This role requires the ability to collect, process, prioritize, and disseminate critical information from and to multiple resources and agencies under stressful, high-pressure conditions.

Position Type - Temporary

Is Time Limited - Yes

Appointment Length - 11 months

Job City & State - Chapel Hill, NC

Classification Title - Temporary-Technical/Paraprofessional

Working Title - UTS - Temporary 911 Telecommunicator at UNC Chapel Hill

Work Schedule - Full-time (40 hours/week standard). Must cover 24/7/365 operations, including holidays and overnight shifts. Work cycle is 84 hours every two weeks.

Other Work/Responsibilities - Operate multiple computer systems simultaneously, including CAD (Computer-Aided Dispatch), DCIN (Division of Criminal Information Network), and various alarm systems. Manage computerized multi-line/channel telephone and radio systems, performing continuous multi-task duties. Act as a vital link, listening, documenting, and communicating clearly and accurately, both verbally and in writing, over the telephone, radio, and in person. Accurately interpret audible noises, signals, and tones from various computer operating systems and programs. Ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations that may require the University to close. Employee is required to report to work when scheduled during these types of events.

Minimum Experience/Education - Education: High School Diploma or equivalent. Experience: Sufficient experience to demonstrate the ability to work effectively under pressure (Minimum 1 year relevant experience preferred).

Department Required Skills - Certification (Required Before Start): Must possess a Basic Telecommunicator Certification from a state criminal justice institution. Certification (Required Before Start): Must possess Division of Criminal Information (DCIN) Operator Certification

Preferred Years Experience, Skills, Training, Education - 3 + years of 911 telecommunications experience

Anticipated Hiring Range - $23.00 - $24.00/hourly, depending on experience

Job Open Date - 11/18/2025

EEO - NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Required fields are indicated with an asterisk (*).

1. * How did you hear about University Temporary Services?
2. * Both the Basic Telecommunicator Certification and the DCIN Operator Certification are required to be held prior to starting this position. Please confirm the issuing state or institution and the date you obtained both your Basic Telecommunicator and your DCIN certifications.
3. * This position requires working an 84-hour cycle over two weeks, which includes full coverage, overnight shifts, and holidays. Are you able and willing to commit to this type of variable, 24/7 schedule?
4. * Please describe your experience and level of proficiency using DCIN, NCIC, or similar law enforcement databases, detailing the type of information you routinely retrieved or entered.

Required Documents

1. Resume
2. Contact Information for References

Optional Documents

1. Cover Letter