General Merchandise Associate

Live the Passion! Throughout the world, Harley-Davidson unites people deeply, passionately and authentically. And in this unity, there is a rich and unending variety of personal experiences. Join our family and share the love of Harley! We are searching for a General Merchandise Associate to join our Motor Clothes team! Summary Description Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise. Key Results Areas Retail Sales of General Merchandise Customer Service Clean & efficient General Merchandise environment Major Duties and Responsibilities 1) Retail Sales of General Merchandise Assist General Merchandise Manager with attaining retail sales objectives in General Merchandise. Follow the C.U.S.T.O.M. Selling Process. Assist with set‑up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc. Create well-organized presentations, which appeal to our customers. Continuously maintain showroom product availability by stocking shelves and displays. Maintain updated customer mailing lists. Attend training sessions to keep current with merchandising & inventory control issues. 2) Customer Service Provide excellent customer service to all of the dealership’s customers. Greet customers immediately, in a courteous and friendly manner. Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, or new merchandise to customers. Assist customers with their selection of merchandise and offer additional product that compliments the purchase. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate. Notify customers when special orders or back‑ordered items are received. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. 3) Clean & Efficient General Merchandise Environment Ensure merchandise displays are stocked, clean, and appealing to customers. Ensure all non‑retail areas of the General Merchandise Department are kept clean, neat, and orderly at all times. Become familiar and efficient with all phases of the computer system required for General Merchandise management. Conduct and participate in periodic physical inventory of all merchandise (counts, reports etc.). Maintain updated customer mailing lists. Assist the receiving department by labeling and preparing products for the showroom floor. 4) Other Duties As Assigned Supervisory Responsibilities None Commitments Treat all employees and customers fairly, courteously, and with dignity. Be prompt and available for flexible scheduling. Demonstrate professionalism in providing customer service. Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise. Accept direction, follow instructions and work well with others. Qualifications & Job Requirements Must have ability to get along with broad customer base. Schooling or experience in merchandising and retail sales preferred. Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn. Physical Demands Must have the ability to stand and walk the sales floor for most of the day. Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise Working Conditions Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events. #J-18808-Ljbffr MOTORSPORTS OF DURHAM LLC