Sales Account Manager

About Sine Engineering Sine Engineering builds the technology behind reliable drone autonomy, including communications, navigation, and control systems that enable coordinated multi-drone operations at scale. More than 200 UAV manufacturers rely on our technologies, and our solutions power many of today's active interceptor operations. Through our dual-use platform, we support civilian innovation while helping democratic nations strengthen their technological advantage. Any Drone. Any Scale. Anywhere. We build resilient communication, navigation, and coordination systems for the age of autonomy. We are seeking an experienced Sales Account Manager to strengthen our presence in the United States. Key Responsibilities Sales Intake and Opportunity Qualification Serve as the initial point of contact for inbound sales inquiries, referrals, and assigned customer opportunities. Respond promptly and professionally to customer requests, ensuring inquiries are acknowledged, documented, and routed appropriately. Conduct customer discovery to understand the organization, use case, purchasing requirements, timeline, budget, and decision-making process. Complete customer qualification and due diligence activities, including Know Your Customer (KYC) reviews and required documentation. Apply BANT or similar qualification methodologies to evaluate budget, authority, need, and timeline. Identify appropriate next steps for each opportunity and coordinate internal resources when additional commercial, technical, integration, or compliance support is required. Ensure opportunities are properly categorized and assigned across B2B, B2G, OEM, partner, or other applicable sales channels. Help maintain a consistent and scalable customer intake process as the volume and complexity of opportunities increase. Quoting and Commercial Support Prepare and coordinate accurate, timely, and professional customer quotations. Gather information required to develop pricing, lead times, product configurations, payment terms, shipping requirements, and other commercial details. Collaborate with Sales Operations, Engineering, Integration, Production, Finance, and Leadership teams to validate quotation requirements. Track outstanding quotations and follow up with customers to understand status, address questions, and advance opportunities toward closure. Assist with requests for information (RFIs), proposals, purchase orders, order documentation, and other sales-related materials. Identify exceptions, risks, or unclear requirements early and elevate them to the appropriate internal stakeholders. Support Sales Leadership with pricing reviews, account planning, pipeline updates, and opportunity-specific action plans. Ensure customer commitments are clear, internally aligned, and accurately documented. Account Management and Customer Growth Manage a portfolio that may include strategic enterprise customers, established accounts, small businesses, startups, integrators, OEM partners, and emerging opportunities. Develop strong relationships with customer stakeholders across Procurement, Operations, Engineering, Program Management, and Executive Leadership. Maintain regular communication throughout the sales and order lifecycle. Understand each customer's business, programs, product roadmap, procurement process, and future requirements. Identify opportunities for account expansion, including additional products, programs, locations, platforms, integrations, and recurring purchases. Support customer retention through responsive communication, reliable follow-up, and effective internal coordination. Monitor account health, order activity, customer satisfaction, and risks to future business. Coordinate with internal teams to resolve commercial or service-related concerns. Support account reviews, customer meetings, and strategic growth plans. Deliver a high standard of service to both large and small qualified customers. CRM and Pipeline Management Maintain complete, accurate, and timely records of customers, contacts, accounts, quotations, and opportunities within the company's CRM. Document discovery findings, qualification status, customer requirements, next steps, expected close dates, probability, and key communications. Maintain strong follow-up discipline to ensure open actions do not stall or get overlooked. Track opportunities from initial inquiry through qualification, quotation, negotiation, purchase order, fulfillment, and repeat business. Support pipeline reviews, forecasting, account planning, and sales activity reporting. Monitor aging opportunities and recommend escalation, reassignment, nurturing, or closure where appropriate. Help improve CRM workflows, data standards, dashboards, templates, and reporting capabilities as the sales organization scales. Maintain exceptional attention to detail while managing a rapidly growing volume of accounts and opportunities. Cross-Functional Collaboration Partner closely with Sales Operations to improve intake, qualification, quoting, order handoff, reporting, and customer communication processes. Collaborate with Engineering and Integration teams to clarify customer requirements and coordinate technical support when needed. Work with Production, Supply Chain, Logistics, and Finance teams to confirm availability, lead times, commercial terms, and delivery expectations. Coordinate across B2B and B2G sales teams to ensure clear account ownership, consistent communication, and visibility across opportunities. Support handoffs between Sales, Engineering, Integration, Operations, and Fulfillment teams to ensure alignment with customer expectations. Participate in cross-functional meetings focused on customer priorities, pipeline health, delivery risks, and process improvements. Share customer feedback and market insights with internal stakeholders. Contribute to the development of scalable sales processes, playbooks, qualification standards, quotation templates, and account management best practices. Identify process gaps and recommend practical improvements that enhance customer responsiveness and internal efficiency. Operate with a team-first mindset and support high-priority customer and sales needs beyond your assigned accounts when required. Customer and Partner Engagement Participate in customer meetings, business reviews, trade shows, partner events, and industry conferences. Prepare customer presentations, meeting agendas, action-item summaries, and follow-up communications. Coordinate technical resources for demonstrations, evaluations, integration discussions, and product reviews. Represent the company professionally with customers, OEM partners, systems integrators, government stakeholders, and industry participants. Build credibility through responsiveness, preparation, organization, and consistent follow-through. Gather customer feedback and communicate product, service, and process insights to internal teams. Required Skills & Qualifications 5+ years of experience in account management, inside sales, business development, sales operations, customer success, or a related customer-facing commercial role. Experience supporting B2B, B2G, OEM, industrial, technology, aerospace, defense, public safety, or similarly complex customer accounts. Demonstrated ability to manage multiple accounts, quotations, opportunities, and competing priorities simultaneously. Experience conducting customer discovery and qualifying sales opportunities. Familiarity with customer onboarding, due diligence, compliance, and KYC processes. Working knowledge of sales qualification methodologies such as BANT or equivalent frameworks. Experience preparing or coordinating quotations, proposals, pricing requests, and customer follow-up activities. Proficiency with CRM platforms such as Microsoft Dynamics 365, Salesforce, HubSpot, or comparable systems. Strong attention to detail and commitment to maintaining accurate customer and pipeline data. Excellent written and verbal communication skills. Strong organizational, prioritization, and follow-through capabilities. Ability to collaborate effectively across Sales, Operations, Engineering, Integration, Production, Finance, and Leadership teams. Comfortable working in a fast-paced, high-growth environment with evolving processes. Self-starter mindset with a willingness to take ownership, solve problems, and support initiatives outside narrowly defined responsibilities. Ability to travel up to 30% for customer meetings, trade shows, partner events, and internal activities. Preferred Qualifications Experience in UAS, autonomous systems, tactical communications, aerospace, defense technology, electronics, wireless communications, robotics, or related industries. Experience supporting both commercial and U.S. Government customers. Familiarity with government procurement, defense acquisition, public-sector purchasing, or other regulated buying environments. Experience working with OEMs, systems integrators, distributors, resellers, or channel partners. Working knowledge of RF systems, communications technologies, drones, sensors, or integrated technology solutions. Experience supporting customer programs involving multiple products, stakeholders, delivery schedules, or integration requirements. Experience with sales forecasting, pipeline reporting, account planning, recurring revenue, and customer retention programs. Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, PowerPoint, and Dynamics 365. Experience helping develop and improve sales processes in a startup, scale-up, or high-growth organization. What We Offer Paid Time Off 15 days of paid vacation annually. 5 personal/sick days per year. Leave accrues on a prorated basis from the employee's start date. Health & Insurance Benefits Eligible employees may participate in the Company's standard benefits programs, including: Medical Insurance Dental Insurance 401(k) Retirement Plan Participation is subject to the terms, conditions, and eligibility requirements of the applicable benefit plans. The Company reserves the right to amend, modify, or terminate any benefit program at any time, in accordance with applicable plan documents. #J-18808-Ljbffr Sine-Engineering