Customer Onboarding Specialist [Remote]

Super Dispatch is looking for an Onboarding Specialist to guide new customers through a smooth and successful onboarding process. You'll help customers understand the platform, build confidence using it, and get real value out of it as quickly as possible.

This role requires strong communication skills, a genuine interest in helping customers succeed, and a talent for training and explaining software. A working understanding of APIs and integration workflows is a plus, but the core of this job is making sure customers feel supported, confident, and set up for long-term success.

Super Dispatch is a 100% distributed team, so this role can be done from anywhere in the US. Occasional domestic travel may be required for on-site customer onboarding and training.

Why Super Dispatch

Super Dispatch builds software for the auto transport industry. Our platform includes a Carrier TMS, Shipper TMS, SuperPay, and the Super Loadboard. We're focused on reducing paperwork, cutting wasted time, and making it easier for carriers, shippers, and brokers to run their operations. It's a real industry with real complexity, and the problems we're solving matter to the people using our tools every day.

What You'll Do

• Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once.
• Configure the platform, set up integrations, and get users and organizations fully operational.
• Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices.
• When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems.
• Use AI productivity tools to improve the consistency and efficiency of your onboarding work.
• Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers.
• Support change management within customer organizations to drive adoption and long-term value.

Who You Are

You genuinely care whether customers succeed, not just whether they finished onboarding. You're a natural teacher: patient, clear, and good at reading when someone needs more time or a different explanation. You manage multiple projects without losing the thread, ask good questions before jumping to solutions, and know when to escalate rather than spin your wheels.

Qualifications

• Experience in customer onboarding, implementation, solutions consulting, or technical account management.
• Tech-savvy and quick to learn new software. Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices. Coding not required.
• Clear communicator who can explain technical concepts to non-technical audiences.
• Proficient with AI productivity tools.
• Experience in Salesforce or a similar CRM.
• Organized and self-directed, able to manage multiple accounts in a remote environment.
• Willing to develop working knowledge of the auto transport industry to better advise customers.
• Willing to travel domestically on an occasional basis for on-site onboarding.

Bonus Points

• Experience at a remote-first company.
• Background in SaaS, automotive, logistics, or transportation.
• Fluent in Spanish.

What We Offer

• Great Culture - We strive for transparency and you'll work with like minded highly motivated people excited about solving complex problems
• Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
• Retirement - We provide both Stock Options and 401K with a company match
• Remote First Culture - We're a 100% distributed team!
• Wellness Stipend - We provide a monthly stipend for your health, wellbeing, and fitness needs ($50/mo)
• Generous Time Off - Flex PTO policy so you can take the time you need, when you need it, as well as 6-12 weeks paid parental leave
• Great Gear - we'll set you up for success with the latest tech

Location

Open to candidates within the United States only. All work must be performed from within the United States. This role is not eligible for international remote work.

Citizenship

Candidates must be U.S. citizens. Proof of citizenship will be required during the hiring process.

Does this sound like you? We'd love to hear from you.