Sales Development Representative (Hybrid - Waltham, MA / Fort Collins, CO)

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As a Sales Development Representative (SDR), you’ll be the first point of contact in our sales cycle, responsible for inbound follow-up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team. You’ll prospect into multi-domain and franchise organizations, engaging decision-makers and influencers across various industries and geographies.

This role is ideal for a self-starter seeking a career in sales who thrives on cold outreach, consistently exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction.

What You'll Do:

Inbound Lead Engagement

• Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat per Inbound SLAs.
• Qualify leads based on customer fit, business needs, and buying signals. Utilize CTCT Sales Methodology for effective discovery and qualification.
• Guide prospects through the early stages of their journey and deliver a positive first impression of Constant Contact.
• Coordinate and schedule meetings with Account Executives (AEs) to advance qualified leads through the sales funnel, generating pipeline and revenue.
• Maintain a high speed-to-lead response time, meeting team SLAs, and actively monitor lead queues and routing.

Outbound Prospecting & Expansion

• For Outbound SDRs - Make a minimum of 75 outbound calls per day (while maintaining an omnichannel approach) to target accounts, re-engagement lists, and dormant customers. Inbound SDRs make a minimum of 50 calls daily.
• Clearly communicate the value of Constant Contact’s platform.
• Overcome objections and build trust with prospects through consultative outreach.
• Meet or exceed team SLAs for leads, greenfield, and day-to-day responsibilities. Have minimal or no Overdue steps daily.

Sales Operations & Continuous Improvement

• Maintain meticulous CRM documentation that enables successful handoff and accurate pipeline forecasting.
• Leverage sales engagement platforms to optimize touch patterns, experiment with messaging, and increase conversion rates.
• Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality.
• Participate in weekly performance reviews with a growth mindset—identifying trends, diagnosing challenges, and proposing strategic improvements.

Who You Are:

• 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.
• Proven ability to generate and qualify leads through cold outreach.
• Entrepreneurial mindset—you’re excited to build new playbooks and go after untapped opportunities.
• Looking to kickstart a career in sales.
• Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams.
• Organized, self-motivated, and goal-oriented with a track record of hitting activity or meeting targets.
• Experience with Salesforce and engagement platforms, such as Salesloft, Outreach, or Groove, is a plus.
• Bonus: Familiarity with small business challenges and the digital marketing landscape.
• This is a hybrid (40 hr a week) role, requiring a minimum of 3 days per week in our Waltham, MA, or Loveland, CO office.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$22.12—$23.56 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact View email address on aiapply.co.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.