Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Lead Patient Services Representative

$24.95 - $34.93 per hour

Neighborhood Healthcare

Lead Patient Services Representative Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,995 medical, dental, and behavioral health visits from more than 87,099 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. The Lead Patient Services Representative will maintain an efficient workflow in the clinic by assigning specific tasks to other Patient Services Representatives (PSR). This role will increase patient experience by incorporating resolved complaints into ongoing training for the team. Additionally, this role will assist with coaching, training, and development of the team. Responsibilities Provides functional direction to assigned PSRs, including scheduling assignments, coordinating workflows, and assigning priorities Maintains courteous relations with patients and staff, responds to appointments/front desk complaints and problems Acts as liaison between billing office and site Supports and responds to questions from the team; provides one-on-one coaching, as needed Trains and orients new hires to standard protocols, policies, and procedures in the clinic Assists management with monitoring team performance and facilitate additional team training, as needed Provides department improvement recommendations to management, including policies, procedures, equipment, and functional guidelines Engages with patients to schedule appointments and obtain relevant information to determine priority appointment scheduling needs Notifies patients of appointments, including appointment date/time; updates/confirms appointment changes for cancellations, and notifies patients of available alternate appointment dates/times Ensures current providers/patients schedules are accurate; makes changes in accordance with authorized procedures and ensures distribution of next day schedules to designated areas Provides reception and registration for patient in designated areas, including appointment verifications, completed registration forms, contact and insurance verifications, and collection of co-pays/fees for current visit and any outstanding balances Performs check-out processes for patients leaving treatment areas by reviewing their encounter forms for disposition instructions; provides patient with treatment plan and cost, as needed Manages cash control procedures of balancing total cash payments with encounters received to ensure accuracy, including verifying cash drawers are balanced Provides daily payment reports to accounting and cash receipts copies to billing department Support the reception desk by screening and redirecting incoming calls to appropriate staff, taking and relaying messages, and providing general or procedural information Collects and generates department work activity statistics at designated intervals following established procedures Creates PSR schedule for the clinic each month Completes a monthly office supply inventory and orders office supplies, as needed Performs administrative tasks for the clinic, such as opening and sorting mail, scheduling meetings, copying forms, assisting management with facilities reports Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy Share accountability for overall patient health outcomes by working in coordination with care Teams Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders Customer Relations Responds promptly and with caring actions to patients and employees Maintains courteous and professional working relationships with all levels of staff, clients, and the public Works with management to intervene in real-time to address patient concerns and complaints to sustain healthy customer relations Qualifications Education/Experience High school diploma/GED required Two years' patient services experience within medical and/or dental office required Two years' experience working with electronic medical records and multi-phone lines required Bilingual (English/Spanish) highly preferred Additional Qualifications (Knowledge, Skills and Abilities) Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Knowledgeable about and experience with medical and/or dental terminology Ability to perform administrative duties Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Physical Requirements Ability to lift/carry 5 lbs/weight Ability to stand for long periods of time Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay range: $24.95 to $34.93 per hour, depending on experience. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Lead Patient Services Representative in Escondido, CA vacancy
  • $22.88 - $32.03 per hour

     ...Patient Services Representative Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with... 
    Suggested
    Hourly pay
    Full time
    Temporary work
    Flexible hours

    Neighborhood Healthcare

    Escondido, CA
    16 hours ago
  • $100k

     ...provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income...  ..., and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured.... 
    Suggested
    Local area
    Flexible hours

    Family Health Centers of San Diego

    Escondido, CA
    4 days ago
  •  ...greets, assists and directs visitors, patients and other clinic office callers. Guides...  ...patients. Assists patients in obtaining services and provides information on funding eligibility...  ...and inquiries related to patient representative processes, policies, and/or other... 
    Suggested
    Internship
    Work at office
    Immediate start
    Weekend work
    Afternoon shift

    San Ysidro Health Center

    Escondido, CA
    3 days ago
  • $22.88 - $32.08 per hour

     ...Patient Services Representative Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you... 
    Suggested
    Hourly pay
    Part time
    Immediate start
    Flexible hours

    Neighborhood Healthcare

    Poway, CA
    4 days ago
  •  ...Patient Services Representative SY Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to...  ...unique issues/problems without precedent and/or structure. May lead programs that include formulating strategies and... 
    Suggested
    Work at office
    Shift work

    Indian Health Council

    Valley Center, CA
    2 days ago
  • $21.5 - $22 per hour

     ...Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional,...  ...levels of personnel in a professional manner Excellent customer service skills and commitment to providing the highest level of... 
    Work at office
    Flexible hours

    Women's Health USA

    Vista, CA
    3 days ago
  •  ...post-secondary education is a plus. ·         1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities. ·         Demonstrated success creating a superior guest... 
    Work experience placement
    Shift work
    Afternoon shift
    Early shift

    Nothing Bundt Cakes - San Diego

    San Marcos, CA
    20 days ago
  • $18.75 - $19.25 per hour

     ...Opportunity to grow with a rapidly expanding entertainment brand Requirements: Qualifications Experience in housekeeping, janitorial services, or hospital/medical facility cleaning is a major plus Strong attention to detail and commitment to cleanliness Ability to... 
    Hourly pay
    Part time
    Shift work
    Day shift
    Afternoon shift

    Red Door Experiences

    Escondido, CA
    10 days ago
  • $23 - $32.2 per hour

     ...to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare....  ...Receptionist and help expand access to care through mobile health services that support underserved populations. Your Role & Impact... 
    Hourly pay
    Temporary work
    Work at office
    Local area

    TrueCare

    San Marcos, CA
    16 hours ago
  • $25 - $50 per hour

     ...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in San Marcos. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training... 
    Shift work
    Night shift
    Weekend work

    Airport Security Careers

    San Marcos, CA
    a month ago
  • $12 - $24.33 per hour

     ...Position Overview Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash... 
    Temporary work
    Part time
    Flexible hours
    Afternoon shift

    Follett

    San Marcos, CA
    4 days ago
  • $90k - $110k

     ...THOR Solutions is seeking an experienced Organic Repair Capability Assessment (ORCA) Team Lead and Subject Matter Expert (SME) to support the Navy Readiness Assistance Training Team (RATT) for Commander, Naval Surface Force, U.S. Pacific Fleet (CNSP) in San Diego, CA.... 
    Full time
    Contract work
    Temporary work
    Interim role
    Work at office
    Immediate start
    Overseas
    Flexible hours

    Thor Solutions

    Escondido, CA
    3 days ago
  • $12 - $24.33 per hour

     ...Position Overview The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store... 
    Part time
    Flexible hours
    Afternoon shift

    Follett

    San Marcos, CA
    3 days ago
  •  ...Jimbo in Escondido, CA is seeking a Front End Supervisor to lead the Front End team, oversee cashier operations, ensure accurate checkout, and deliver high-quality customer service. You will coach staff, enforce policies, and support daily cash handling and reporting... 

    Jimbo

    Escondido, CA
    5 hours ago
  • $17.13 per hour

     ...Escondido, California 92026 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast... 
    Weekly pay
    Temporary work
    Part time
    Local area
    Flexible hours
    Shift work
    Weekend work
    Weekday work

    Circle K

    Escondido, CA
    8 hours ago
  •  ...Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising... 

    The Home Depot

    San Marcos, CA
    3 days ago
  •  ...this agency Duties Help You will serve as an Expert Electrician leading a group to ensure work assignments are completed. You will be...  ...26. Males born after 12-31-59 must be registered for Selective Service. This may be a bargaining unit position. You may be required to... 
    Permanent employment
    Full time
    Temporary work
    Part time
    Interim role
    Work at office
    Local area
    Immediate start
    Remote work
    Relocation
    Relocation package
    Shift work
    Night shift

    Department of the Navy - Agency Wide

    Escondido, CA
    3 days ago
  • $19 - $22 per hour

     ...Description Job Title Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative. About Us PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in... 
    Full time
    Relief
    Work at office

    360 Physical Therapy

    Escondido, CA
    2 days ago
  •  .... We are committed to being America's best first job. Let's talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your full-time... 
    Full time
    Part time

    McDonald's

    Escondido, CA
    4 days ago
  • $12 - $24.33 per hour

    Position Overview The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store.... 
    Part time
    Flexible hours
    Afternoon shift

    Follett Corporation

    San Marcos, CA
    4 days ago
  • $90k - $110k

    THOR Solutions is seeking an experienced Organic Repair Capability Assessment (ORCA) Team Lead and Subject Matter Expert (SME) to support the Navy Readiness Assistance Training Team (RATT) for Commander, Naval Surface Force, U.S. Pacific Fleet (CNSP) in San Diego, CA.... 
    Full time
    Contract work
    Temporary work
    Interim role
    Work at office
    Immediate start
    Overseas
    Flexible hours

    Thor Solutions

    Escondido, CA
    4 days ago
  •  ...We’re hiring for a Patient Care Representative for our San Marcos location at Stone Oak Allergy Allergy.Your schedule will be Mondays through Wednesdays.  Patient Care Representatives at Stone Oak Allergy are client-focused individuals that pride themselves on being... 
    Full time
    Work at office
    Immediate start

    Greater Austin Allergy

    San Marcos, CA
    5 days ago
  • $16 - $29 per hour

     ...growth opportunities and  your life's best work.SM  The  Associate Patient Care Coordinator is responsible for general clinic office...  ...High School Diploma/GED ~1+ years of experience in customer service ~ Basic level of proficiency with Microsoft applications... 
    Hourly pay
    Minimum wage
    Permanent employment
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Monday to Friday

    UnitedHealth Group

    San Marcos, CA
    3 days ago
  • $31 - $72 per hour

     ...success * No cold calling - we provide a high volume of inbound leads and walk in traffic * Comprehensive paid training and...  ...and Spanish (a strong plus) * Experience in sales or customer service and a passion for helping people * A High School Diploma or GED... 
    Full time
    Immediate start
    Relocation package

    Freeway Insurance Services America, LLC

    San Marcos, CA
    1 day ago
  •  ...MAAC is seeking qualified Lead Teachers for Early Head Start and Head Start programs in the Westlake/San Marcos area. You will provide direct care to infants and toddlers, plan developmentally appropriate activities, and collaborate with families to support each child... 

    MAAC (Metropolitan Area Advisory Committee

    San Marcos, CA
    3 days ago
  •  ...tools associated with the industry. You'll need to be able to work well with a team to accomplish projects. A journeyman is required to lead by example, to have a substantial knowledge of the trade and to have the basic hand and power tools needed for work. THIS IS A... 

    MOBILEWELD INC

    San Marcos, CA
    2 days ago
  •  ...current health and safety protocols. # Coordinates assigned program services and cooperative learning activities for youth that are both fun...  ...and commitment for activities. # Effectively plan and lead programs, services, and a variety of activities for members; promotes... 
    Work at office
    Local area
    Afternoon shift

    Boys & Girls Clubs of Greater San Diego

    Escondido, CA
    15 days ago
  •  ...accordance with grants guidelines and the BGCGSD expectations. Lead, inspire, train, and assess all coaches, volunteers, and program...  ...to groups; strong leadership, planning, organization, customer service experience. # Proven use of independent judgment and personal... 
    Work at office
    Local area
    Shift work
    Afternoon shift

    Boys & Girls Clubs of Greater San Diego

    Escondido, CA
    15 days ago
  •  ...Branch Manager, the Group Leader is primarily responsible for leading and directing elementary and middle school-aged members. In groups...  ...health and safety protocols. # Coordinates assigned program services and cooperative learning activities for youth that are both fun... 
    Work at office
    Local area
    Afternoon shift

    Boys & Girls Clubs of Greater San Diego

    Escondido, CA
    23 days ago
  • $74k - $124k

     ...Providers to assure documentation is clinically appropriate, accurately reflects the severity of illness and risk of mortality for the patient and is reflective of current CMS or other regulatory standards. Conducts daily, concurrent review of inpatient records on... 
    Temporary work
    Immediate start
    Flexible hours

    Guidehouse

    Escondido, CA
    16 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Lead Patient Services Representative. Be the first to apply!