Senior Program Manager

Senior Program Manager

Why join Project HOME?


At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. Achieving that mission requires more than programs; it requires a workforce that is well-trained, aligned, and equipped to deliver high-quality, compassionate services across diverse departments.


Position: Senior Program Manager
Full Time: Monday through Friday 8AM- 4PM

Starting salary: $69,302

Location: St. Columba Residence, 4133 Chestnut St., Philadelphia, Pa. 19104

What to expect in this role:

The Senior Program Manager oversees entry-level residences for individuals experiencing homelessness who have mental illness, substance use, or other health issues, ensuring a caring and supportive environment that promotes residents' overall well-being. This role includes supervising a 24-hour staff, managing a site-based kitchen, monitoring medications, and ensuring program operations align with Project HOME's mission.

What will you do in this role:

Intake Coordination:

• Collaborate with referral sources to facilitate referrals and intake for eligible individuals. Work with referral sources to collect necessary paperwork for the intake process and coordinate move-ins.
• Ensure all documentation complies with contract requirements and adheres to specified timeframes.
• Maintain effective communication with all stakeholders to streamline the referral and intake process.

Service Coordination-

• Acquire and maintain comprehensive knowledge of each resident's mental, physical, emotional, educational, social, medical, financial, and employment status, advocating for necessary external services.
• Supervise staff to oversee resident service plans, including discharges and housing placements through CEA-BHRS and other community supports.
• Recognize and manage crisis situations, addressing safety issues, incident reports, and grievances involving residents and staff.
• Collaborate with the Nurse Care Manager to ensure compliance with medication monitoring procedures and assist in training staff on documentation related to medication monitoring.

Leadership

• Foster an environment that balances structure, service coordination, safety, and individual freedom to promote resident growth and connection to Project HOME and the wider community while maintaining positive relationships with service providers and volunteers.
• Provide regular supervision and oversight for residential site staff through individual and group meetings to ensure residents receive appropriate services tailored to their needs, while managing staff training plans.
• Develop and implement staff training programs, including required and skill-building training.
• Cultivate a person-centered environment that emphasizes diversity, equity, and inclusion (DEI), along with a culture of recovery and wellness.

Administration

• Oversee ongoing recruitment and onboarding of staff, managing a 24-hour interdisciplinary team and the on-call schedule to ensure adequate site coverage.
• Collaborate with Directors and Compliance Department to ensure all documentation meets contractual obligations, Strategic Plan goals, and key performance indicators (KPIs), while monitoring compliance with electronic data system standards.
• Coordinate with the Kitchen Coordinator to ensure the efficient operation of the kitchen, including meal planning, supply ordering, organization, and compliance with licenses and inspections. Ensure adherence to health and safety regulations, including maintaining certifications such as ServSafe.

Finances/Procedures

• Manage the day-to-day financial operations of the site, including annual budget and program spending, petty cash, SNAP report, purchase of goods and services, credit card, program fees and van management (as applicable).

Coordination with Aramark/Property Management

• Work with Aramark/Property Management staff to meet building maintenance and cleaning needs. Address residence cleanliness and safety, to ensure the health and safety of residents and staff, pass all inspections and comply with safety and licensing regulations.

What you will bring:

• MSW or related degree with3years of experience, OR BA/BSW or related degree with 5 years of experience, OR 9 years of relevant experience, including management.
• Minimum of 4yearssupervisory experience and ability to manage a 24-hour team.
• Experience working with individuals facing homelessness and behavioral health challenges.
• Availability for evening, weekend, and on-call duties

• Strong organizational, interpersonal, assessment and supervisory skills. Good verbal and written communication
• Strong computer skills, ability to learn computerized case management system.

Physical requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to the employee, company funded life and disability Insurances, paid parental leave, spending accounts, and 401K retirement plan. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.