Strategic Customer Solution Architect

Techment Technology is looking for a strategic enterprise technology leader who can partner with CXOs and enterprise stakeholders to drive customer confidence, AI/Data modernization advisory, delivery governance, and long-term account growth across strategic US engagements.

This role combines enterprise consulting, customer advisory, strategic architecture, and transformation governance ownership rather than traditional implementation-focused solution architecture responsibilities.

The ideal candidate should possess strong expertise in enterprise modernization, Azure ecosystem, AI/Data platforms, integration architecture, and transformation strategy while being equally effective in executive stakeholder engagement, escalation management, and consultative customer leadership.

Responsibilities:

• Lead end-to-end modernization of the enterprise client application while managing BAU delivery.
• Act as a bridge between business stakeholders and engineering teams.
• Provide both technical architecture leadership and project governance.

Application Context

Strategic Customer Advisory

• Act as a trusted technology advisor for enterprise customers.
• Build executive-level customer relationships and drive long-term customer confidence.
• Lead strategic discussions around modernization, transformation, scalability, and innovation.
• Understand customer business priorities, operational challenges, and growth objectives.
• Participate in executive reviews, customer governance discussions, and strategic planning meetings.
• Architect enterprise modernization and AI-driven transformation solutions aligned with business outcomes.
• Provide strategic advisory around Azure governance, enterprise data platforms, APIs/integration architecture, cloud migration, and AI enablement.
• Create transformation roadmaps, modernization strategies, and scalable enterprise architecture recommendations.
• Evaluate enterprise environments for optimization, scalability, governance, and risk reduction.

Delivery Alignment & Governance

• Ensure strong alignment between customer expectations and delivery execution.
• Participate in escalation management, execution governance, and delivery feasibility discussions.
• Identify execution risks, dependencies, and transformation blockers proactively.
• Coordinate effectively across onsite, offshore, delivery, and leadership teams.
• Support a smooth transition from solutioning to execution and customer adoption.

Account Growth & Strategic Engagement

• Identify opportunities for strategic account expansion and value creation.
• Support cross-functional collaboration with Sales, Delivery, Pre-Sales, and Leadership teams.
• Contribute towards customer retention, account stability, and long-term engagement growth.
• Drive consultative engagement rather than transactional relationship management.

Pre-Sales & Strategic Support

• Support RFP responses, effort estimations, and solution positioning.
• Create customer-facing proposals, technical presentations, and innovation recommendations.
• Support Marketing and Sales teams with solution collateral, whitepapers, and capability presentations.

Role Accountability

The individual will be accountable for:

• Build and maintain executive stakeholder confidence, strategic customer trust, and long-term relationship ownership across enterprise accounts.
• Driving customer confidence during delivery and transformation initiatives.
• Executive stakeholder alignment and escalation management.
• Ensuring delivery governance alignment with customer commitments.
• Influencing strategic customer decisions through consultative leadership.
• Supporting long-term account growth and relationship stability.
• Leadership during critical customer escalations and transformation governance discussions.
• Ensuring alignment between customer business objectives and technology execution strategy.

Required Qualifications

• 10+ years of experience in Enterprise Solution Architecture, Strategic Consulting, Technical Advisory, or Customer-facing Architecture roles.
• Strong expertise in:
  • Azure Cloud Governance
  • Enterprise Modernization Strategy
  • Data Platforms & AI Enablement
  • APIs & Integration Architecture
  • Migration & Transformation Planning
• Experience managing enterprise customers and executive stakeholders.
• Strong consultative communication and executive presentation skills.
• Experience working across customer, delivery, sales, and leadership functions.
• Ability to operate effectively across both technical and business discussions.
• Strong ownership mindset and accountability-driven approach.
• Proven experience engaging with CXO-level business and technology stakeholders.
• Ability to communicate technology strategy and transformation roadmaps to executive audiences.
• Experience managing customer escalations and strategic delivery discussions.

Preferred Qualifications

• Microsoft certifications in Azure Solutions Architecture / Data & AI.
• Experience in enterprise modernization and digital transformation initiatives.
• Exposure to FinTech, Healthcare, Retail, or Manufacturing domains.
• Experience working with US customers and onsite client engagements.

Key Success Indicators

• Improved customer engagement and relationship strength.
• Successful execution of modernization and innovation initiatives.
• Increased account growth and customer retention.
• Strong alignment between customer expectations and delivery execution.
• Improved technical maturity across customer engagements.
• Strong executive presence with the ability to influence CXOs, lead strategic customer discussions, and communicate complex technology strategies to business stakeholders.
• Ability to influence strategic customer decisions through consultative, advisory, and executive engagement.
• Strong executive storytelling, presentation, and enterprise communication capability.
• Ability to balance customer relationship management with technical depth.
• Strong collaboration and stakeholder management skills.
• Ability to lead executive-level transformation conversations with business and technology stakeholders.
• Strong enterprise consulting mindset with customer advisory orientation.
• Capability to influence strategic customer decisions during high-impact transformation initiatives.

Preferred Skills

• Enterprise modernization and cloud transformation expertise.
• Strong executive communication and consultative engagement capability.
• Experience leading customer-facing architecture and transformation discussions.
• Strong understanding of enterprise data, AI enablement, integration, and migration strategy.
• Ability to align customer expectations with delivery execution.
• Experience handling executive-level architecture discussions and strategic customer engagements.
• Ability to identify account growth, cross-sell, and transformation opportunities.
• Experience working with US customers and global delivery teams.

Operating Model

• Support strategic enterprise customer engagements primarily within the US market.
• Collaborate closely with onsite/offshore delivery and leadership teams.
• Participate in customer governance cadence, strategic reviews, and escalation discussions.
• Drive alignment across customer expectations, architecture strategy, and delivery execution.
• Operate as a strategic bridge between customer leadership, delivery teams, and business stakeholders.
• Drive transformation governance and customer confidence across strategic enterprise accounts.
• Engage directly with customer leadership teams to drive strategic technology alignment, transformation governance, and long-term partnership success.

About Us

Techment is a Microsoft Data & AI Solutions Partner helping enterprises across the US accelerate their AI and data modernization journey. We specialize in Data Engineering, Generative AI, Cloud, and Product Engineering solutions that help organizations build scalable data foundations, improve decision-making, and drive measurable business growth.

With 10+ years of delivery excellence, Techment has become a trusted technology partner for US enterprises looking to move from AI experimentation to production-grade deployment and long-term digital transformation. Our teams work closely with customers to deliver practical, business-driven solutions across modern data platforms, intelligent automation, analytics, and enterprise AI initiatives.

Headquartered in India with a growing footprint in the US, including Texas, Techment continues to expand its presence by partnering with enterprises across industries and building high-performing global technology teams.

At Techment, technology leaders and experienced professionals get the opportunity to work directly with US enterprise customers, lead strategic AI and data transformation engagements, and contribute to large-scale innovation programs. We offer a collaborative and growth-focused environment with strong employee retention, leadership opportunities, and the ability to make a meaningful impact on enterprise technology transformation initiatives.