Desktop Support

Desktop SupportLocation: Altamonte Springs, FL 32714 & Orlando, FL 32819 - OnsiteMode: Contract on W2Note: Occasional travel is necessary for both locations – expenses will be paid by clientKey Responsibilities:Respond to user inquiries via phone, email, or in-person.Diagnose and resolve hardware, software, and network issues.Guide users through step-by-step solutions and classroom supportIncident Management:Record and track incidents and service requests using a ticketing system.Prioritize and escalate issues as necessary to ensure timely resolution.Follow up with users to ensure issue resolution and customer satisfaction.Maintenance and Troubleshooting:Perform routine maintenance on computer systems and networks.Install, configure, and update software and hardware.Maintain and troubleshoot printers, scanners, and other peripheral devices.Cloud Infra Architect with Observability, GrafanaLocation: Warren, NJ 07059 (100% onsite)We have detailed the skill expectations as below. We would need a Cloud Architect who has very strong experience in Observability, Grafana and Automation experience (Python Scripting/Shell), Kubernetes, AWSMust have:Grafana stack experience - metrics, traces, logs, Alloy agent experience, OTelCollector experience, exporters for different open-source components, application metrics exportingTroubleshooting in Linux environment.Programming - Python or equivalent languageAutomation scripting - Shell scriptsAWS Cloud experienceWorking with Kubernetes applications (mid-level experience), helm chartsGood to have:Other Observability platforms experience (Splunk etc.