Specialist, Technical Support

Please see Special Instructions for more details. Join Our Team! Valencia College is now hiring a part–time Specialist, Technical Support to support our passionate and dedicated Campus Technology Services. This position primarily interacts with students to provide technical support and secondarily assists employees with technical requests. You will learn best practices of information security, tier 1 technical support, and experience supporting users remotely through Zoom and other provided tools. FICA Alternative to Social Security Free Lynx Bus Transportation Retirement Saving Options Educational and Professional development opportunities for you and so much more…. Additional Information: This position operates in a primarily remote environment. This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S . Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered. Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position. Selected candidates recommended for hire may be required to complete pre-employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process. About this Position Position Number Position Number HR0774 Position Title Position Title Specialist, Technical Support Job Type Job Type Staff FT/PT FT/PT Part-Time Employee Class Description Employee Class Description C3-Staff PT (ed. support) General Position Description Provides technology services and remote support to students, faculty, staff and administrators as a member of the Office of Information Technology ( OIT ). This includes administering desktop and classroom technology support, event support, LAN /network administration, and first- level and second-level problem resolution. Maintains and manages personal computers, peripherals devices, instructional equipment, computer laboratories, and administrative and instructional software. Flexible Work Arrangement Flexible Work Arrangement Fully Remote: Employee performs all job duties off-site, typically at home or another suitable location. When possible, the fully remote employee may occasionally be required to work on site with advance notice. Grade Grade 2026 Exemption Status Exemption Status Non-Exempt Posting Number Posting Number S4092P Location(s) Proposed Work Schedule (Please note hours subject to change based on business needs) Monday through Thursday, from 11:15 a.m. to 6:00 p.m. Temporary Position (Temp or Grant Funded) Details Salary Range Salary Range $ 19.93 Essential Job Functions Description of Job Function 1. Receives and documents technical support requests from classrooms, departments and site users, providing timely assistance for PCs, laptops, printers, peripheral equipment, networks and servers with clear communication across all service channels. 2. Virtually troubleshoots, diagnoses, and resolves first- and second-level hardware, software and network connectivity issues escalating complex problems to the OIT department or vendors for timely resolution. 3. Maintains clear and accurate documentation on actions taken in problem, request, and resolution logs. Maintains and distributes user request forms, training manuals and related documentation. 4. Installs, configures, and maintains software, PCs, laptops, printers, hardware, peripherals, and instructional equipment, ensuring network connectivity across the college-wide infrastructure and accurate inventory records. 5. Diagnose hardware malfunctions, and coordinates major repair of hardware with users, other college staff and/or outside vendors as needed. 6. Trains, advises and assists students, faculty, and staff in the operation and use of computers and related platforms, equipment and software and prepares and maintains procedural manuals, FAQs, OIT web pages and technical documentation as required. 7. Responds to requests for customer account creation and access privileges; assists with coordinating and supporting port patching, cabling and other LAN / WAN duties; and maintains hardware, software, and asset records to ensure reliable technology operations across the college. 8. Prepares clear, accurate, and comprehensive hardware and software specifications and purchase requisitions within assigned areas of responsibility, while also developing regular status reports and special project updates-to ensure effective tracking and communication of technology operations. 9. Serves as liaison to college offices, committees and OIT division personnel as required, providing troubleshooting and hands‑on support as needed, while delivering virtual assistance college wide. 10. Continuously enhances job knowledge through educational opportunities, professional publications, personal networks and active participation in professional organizations, while engaging in college-wide escalation and communication channels to ensure timely, responsive, and effective information sharing. 11. Performs other related duties as assigned. Qualifications Drivers License Requirement Drivers License Requirement Drivers License Requirement Not Applicable Required Qualifications Required Minimum Education Required Minimum Education High school diploma or general education degree (GED). Required Field of Study Completion of specialized computer support courses. Other Required Qualifications Two (2) year of experience related to the essential job functions required. Required License/Certification Preferred Qualifications Preferred Education & Field of Study Preferred Type of Experience Experience with developing and following change management procedures and guidelines. Preferred Licenses/Certification Knowledge, Skills and Abilities Knowledge, Skills and Abilities 1. Knowledge and/or applied skills and abilities in the following areas: a. Basic principles and practices of computer platform and network operating systems. b. Installation and configuration of hardware, software and network connectivity. c. Troubleshooting and resolving hardware and software problems, including device errors and failures. d. Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs. e. Help desk functions, policies and procedures. f. Research techniques, methods and procedures. g. Storage and inventorying of hardware, software and instructional media. 2. Ability to communicate effectively interpersonally, orally, and in writing. 3. Ability to define problems, collect data, establish facts, and draw valid conclusions. 4. Strong troubleshooting skills and ability to effectively resolve or elevate issues to management or vendor support areas as necessary. 5. Ability to meet deadlines and to achieve and maintain expected productivity levels. 6. Ability to learn new technologies, systems and software and adapt to change on an ongoing basis. Working Conditions General Working Conditions This job operates in a professional office environment and throughout the College’s worksites and grounds. Within the professional office environment, the employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. The noise level in the office work environment is usually quiet and occasionally moderate. While operating outside of the office environment, the employee may be exposed to elements including but not limited to wet/humid weather, extreme temperatures, dirt, dust, fumes, smoke, and unpleasant odors. The role may also involve hazards or physical risks, which require comprehending and following basic safety precautions and may require Personal Protection Equipment. The noise level in the work environment is usually moderate and occasionally loud. Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, lifting/moving objects weighing between 5-100 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making. The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions. Job specific working conditions Job Specific Designation Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents Resume/Vita Optional Documents Cover letter Veterans Preference Verification Documentation Reference Letter 1 Reference Letter 2 Other Documents #J-18808-Ljbffr