Maintenance Director

Job Description

Job Description

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

The Maintenance Director’s primary responsibility is the planning, organizing and directing of the general maintenance and repair of the Senior Living Community. This includes the preventive maintenance of the mechanical equipment systems, the repairs and maintenance of resident units as well as all common areas. He/she is also responsible for the training and overall management of the Maintenance Technicians. The position also has fiscal responsibility, with independent decision making for purchasing and budgetary management.

Duties and Responsibilities

• Oversee the hiring, training and managing of all team members in maintenance. This includes preparing work schedules, conducting training staff meetings, completing performance reviews etc.
• Effectively motivates, disciplines, trains and evaluates all team members in department.
• Schedules team members in accordance with budget and ensures department maintains appropriate staffing levels.
• Ensures that team members maintain a safe and sanitary environment that meets local health department, fire marshal, OSHA and company codes and standards. Maintains regulatory compliance with state fire safety code, health inspections, pool inspections, elevator inspections, and all other applicable regulations.
• Effectively manages department labor expenses, including minimizing overtime, and managing supply expenses to a budget.
• Assists Executive Director in development of department budgets including service and supply purchasing, labor expenditures, and capital budget needs.
• Performs preventative maintenance on all mechanical systems as scheduled. Ensures all PM data is accurate and recorded in a timely manner.
• Perform general maintenance work on community equipment, building and grounds (equipment repairs, apartment painting etc.).
• Understands HVAC and other mechanical systems and implements a preventative maintenance (PM) program to properly maintain them.
• Conducts daily inspections of the building, grounds and key equipment, and performs necessary maintenance and repairs.
• Oversee and maintain timely resolution of work orders via the established work order system.
• Participates in in-service training as required by state regulations.
• Supervises safety and fire protection and prevention programs. This includes inspecting the equipment and work areas at least weekly. He/she will also oversee and implement Safety committee initiatives related to maintenance.
• Maintains drawings, plans and manufacture warranties and instructions on file.
• Responsible for maintaining the general appearance of the building (including assisting with event set up and clean up at marketing and resident events).
• Oversees and supervises outside third party vendors relating to maintenance and grounds services (including landscaping, snow removal, etc.)
• Maintains a service mentality during service calls and while interacting with others onsite.
• Performs other duties as assigned.

Additional Job Functions for All Department Heads:

• Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
• Works with Executive Director to effectively train, coach, reward and discipline all subordinates in a timely manner.
• Completes all departmental-related reports in an accurate and timely manner.
• Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
• Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings and national meetings as scheduled.
• Completes in a timely manner all required trainings to maintain appropriate certifications and credentials for position.
• Meets with all new residents within timeframe set by Executive Director.
• Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director.

Qualifications

• Must possess a high school diploma or equivalent.
• Must possess excellent mechanical skills. (HVAC, electrical, carpentry, painting etc.) and a minimum of three (3) years’ experience in a supervisory capacity at a building maintenance-related position.
• Experience working in maintenance with property management, lodging, or Senior Living/Assisted Living/Memory Care a plus.
• Must possess excellent mechanical skills. (HVAC, electrical, carpentry, plumbing, painting etc.).
• Exhibits excellent customer service to residents, families and prospects and promotes the community in a positive manner.
• Strong skills diagnosing maintenance problems and resolving issues within budget.
• Basic familiarity with computers.
• Valid state driver’s license and clean driving record.

Benefts

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

The Maintenance Director works within the Senior Living Community and within the Community grounds. The position will be exposed to residents where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets. This position may be exposed to hot/cold temperatures, adverse weather, wet/humid conditions, toxic fumes, odors, pathogens, dusts, and pollens. This position may be required to work weekends and/or holidays as assigned.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.