Customer Service Representative

Boswell Oil Company is a dynamic growth-oriented distributor of lubricants and fuels to wholesale, retail, and commercial end user markets throughout Georgia. We are seeking an experienced Customer Service Representative for our company. Previous sales support or customer service experience required and petroleum sales support experience is strongly preferred. The ideal candidate is customer service oriented, friendly, excels at time management, and impeccably organized. Teamwork, Relationship Driven, and Resourceful & Creative are three of our company values that are also attributes of someone who will be successful in this position. The position will be in office at our Athens, Ga location and the typical schedule will be Monday through Friday 8a-5p. To meet customer need there may be schedule flexibility. Compensation will be commensurate with experience. Boswell Oil Co. offers a competitive benefit package including medical, dental, vision, 401k with matching, other ancillary insurance options, paid time off, and paid holidays. SUMMARY Support the daily operations of assigned location(s) sales and customer service functions including sales order entry and onsite visitor reception. ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following. These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation. Create or complete sales orders based on customer request and to support the Sales team. Orders may be received over the phone, via email, in-person, or through order placing software. Verify the details of an order as needed to ensure the highest level of timely service to our customers. Greet walk-in customers while answering telephone calls and emails from customers and clients and directing them to relevant staff. Work as a team with other customer facing positions to ensure consistent coverage of customer/visitor reception, phones, etc per location’s business hours. One example is shifting work space within your location to cover breaks/lunch for a coworker. Act as a liaison between the Sales, Service, and Operations departments to promote smooth and effective customer service. Monitor office supply inventory and order as needed via coordination with Business Manager. Maintain and update customer profile sheets as needed. Includes gathering information like credit applications for new customers. Monitor order variances and coordinate with necessary departments for resolution. Report project progress to senior management and working with them to improve operations and procedures. Maintain neat and accurate filing systems that facilitates fast retrieval, particularly for Sales department, and ensure that customer files and databases are maintained. Follows all department policy and procedures. Assist in standardizing the methods in which work will be accomplished. Provide and/or compile data for reports and analysis, particularly those related to Sales. Prepare reports & sheets for senior management and customers as appropriate. Follows prescribed safety rules and fosters an environment where employee safety is a top priority. Maintains cleanliness of work area and equipment. Other duties as assigned. OTHER (Non-Essential) FUNCTIONS: Includes functions, which are normally performed by persons holding this title. However, these functions may be assigned to other employees as part of a “Reasonable Accommodation” under the ADA. Generate sales reports as needed. Creating proposals for new and existing customers per request. Assist with preparation of sales presentations as needed. Assist with month-end reporting as needed, particularly for Sales. Create and maintain tracking spreadsheets or databases for sales assets including but not limited to deadstock and hot fuel. Crosstrain to support other departments/areas, like dispatching service techs for service orders. Schedule and, as needed, participate in departmental meetings. Coordinate travel, correspondence, and other administrative needs of the company’s executives and owners. Serve as liaison to the executive staff. SAFETY REQUIREMENTS: Required and responsible for employee safety, attending safety training, complying with all company safety and work policies and reporting all accidents/injuries immediately to their Manager and HR Department. SUPERVISORY RESPONSIBILITIES: None. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: The minimum education required for this position is a high school diploma or equivalent, preferably an Associates Degree in business management or related field. Minimum 1 year experience in office or sales administration; or equivalent combination of education and experience. Previous experience in sales or sales support strongly preferred. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents; to respond effectively to the most sensitive inquiries or complaints. Ability to read, speak, and write the English language. Ability to present prepared information to a variety of groups including drivers, employees, and management. MATHEMATICAL SKILLS: Ability to comprehend and apply the principles of mathematics. Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical solutions. Knowledge of costing and production methods in a manufacturing environment. REASONING ABILITY: This position requires an ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. CERTIFICATES, LICENSES, REGISTRATIONS: Encouraged to possess and maintain a valid driver’s license and a driving record satisfactory to the Company and its insurers. OTHER SKILLS AND ABILITIES: Computer skills to include experience and working knowledge of Windows, Microsoft Outlook, Excel, Word, PowerPoint, and any Web Browser. Experience with an ERP, CRM, and/or Access system preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee may frequently lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. The employee is required to request assistance for products weighing more than 50 lbs. Physical requirements include, but may not be limited to, walking up and down stairs/ladders including heights over 40 feet and negotiating uneven surfaces. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, reading and visual inspection. Required to have visual acuity to determine accuracy, neatness, and thoroughness of the work assigned or to make general observations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee could be exposed to humid conditions, fumes, toxic chemicals and heat. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually low to moderate. Exposure to outside environmental conditions with no effective protection from the weather and may be subject to both extreme heat and extreme cold. EMPLOYER’s RIGHTS: This job description does not list all the duties of the job. You may be asked by your supervisor or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Boswell Oil Company has the right to revise this job description at any time. The job description is not a contract for employment and either you or Boswell Oil Company may terminate employment at any time, with or without cause and with or without notice. #J-18808-Ljbffr Boswell Oil Company