Field Services Representative

Job Title Parking Representative Senior Department East Campus Security Hiring Pay Scale $25.00 / Hour Worksite East Campus Medical Center (Alvarado Road) Appointment Type Career Appointment Percent 100% Union SX Contract Total Openings 1 Work Schedule Days, 8-Hour Shifts, Monday-Friday Description Under general supervision, patrol (on foot or by vehicle) campus and medical center parking areas to provide a safe and welcoming atmosphere for our community and to assist those in need. Enforce University parking regulations and monitor parking facilities. Collaborate with Health System Security to identify, report and address improper behavior in parking facilities. Work with Health System partners to identify, report, and monitor or remedy hazardous conditions in parking facilities. Make and keep records of actions taken during shift; prepare neat and detailed citations and reports; review and make recommendations on citation adjudication requests; may testify in court as necessary. Minimum Qualifications Must hold valid driver's license, have a driving record that is in accordance with local policies/ procedures, and/or enroll in the California Employer Pull Notice Program. Demonstrated ability to observe and recall details of incidents; prepare clear, concise and legible documents and reports. General computer knowledge; ability to operate hand‑held computerized devices, word processing, e‑mail, internet and database programs. Working knowledge and experience with personal computers and office applications, including operation of photocopier, fax machine, calculator, ten‑key adding machine and cash register. Ability to operate two‑way radio and multi‑line telephone. Ability to resolve traffic control conditions during an emergency situation or until supervisor is notified of existing condition. Ability to direct traffic, when needed. Ability to assist in any emergency situation as directed by supervisor. Knowledge of parking rules and regulations and ability to enforce policies with professionalism and tact, and use common sense and good judgment in assessing situations. Ability to give testimony in court regarding citations issued. Excellent customer service and interpersonal skills including courtesy, tact, helpfulness, cooperative and collaborative attitude. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone. Ability to be objective, courteous, and respectful, in dealings with the campus community and visitors, and not allow personal beliefs, prejudices, or biases to interfere with official acts or duties. Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment. Ability to read, write, perform mathematical calculations, follow oral and written instructions, and six months of related experience, preferably in public contact work; and knowledge and abilities essential to the successful performance of the duties assigned to the position. Preferred Qualifications Experience in parking/security enforcement or other related work with extensive public contact involving customer service and enforcement of established policies. Special Conditions Ability to lift and carry up to 20 lb. parking barricades and equipment. Must be able to work outdoors in a variety of climates. Must be able to spend long periods of time patrolling on foot, bicycle or vehicle in university parking. May be assigned overtime or alternate work schedules, such as evenings, weekends and holidays. May be assigned to work at Hillcrest Medical Center as needed. Employment is subject to a criminal background check and pre‑employment physical. Must be able to work various hours and locations based on business needs. Pay Transparency Annual Full Pay Range: $47,147 - $62,243 (will be prorated if the appointment percentage is less than 100%) Other Requirements If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable. Misconduct Disclosure Requirement “Misconduct” means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace EEO Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Additional Information UC San Diego is a smoke and tobacco free environment. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening. #J-18808-Ljbffr