REMOTE Communications Governance Administrator

divh2Job Title/h2pCommunications Governance Administrator/ph3Job Description/h3pCome join our amazing team and work a remote schedule! The Communications Governance Administrator will be responsible for supporting the end-to-end communications process within the mortgage servicing division, ensuring that all touchpoints are compliant, clear, and implemented/delivered in a cost-effective manner. Assist with designing a formal process for reviewing communication pieces and establishing a robust document management framework while partnering with business leaders and legal counsel to ensure compliance requirements are met. Perform duties in accordance with company policies, procedures, investor guidelines and applicable laws and regulations. The approved Target Pay range for this position is $85,000 to $95,000./ph3What Youll Do/h3ulliResponsible for drafting and reviewing all customer facing communication pieces (i.e., letters, emails, web based, etc.) to ensure compliance with all applicable regulations, laws, and company policies./liliIdentify areas for improvement in the communication process and compliance, propose cost-effective solutions for both traditional and digital communications./liliConduct regular audits of letter logic and regulatory requirements to ensure accuracy and compliance./liliConduct Quality Assurance efforts on XML, or similar./liliAnalyze and streamline communication strategies to minimize unnecessary communications while keeping all stakeholders informed./liliEngage with internal and external legal counsel to address and resolve identified issues, ask probing questions to explore alternative solutions and a proper understanding of regulatory and systems alignment./liliCollaborate with technology partners to optimize letter integrations and compliance solutions./liliWrite clear, concise, and customer-facing content that meets regulatory requirements and enhances customer awareness and engagement./liliServe as a project manager when necessary, leading initiatives to control and enhance communication processes./liliMonitor and report on the effectiveness of communication strategies, adjusting as needed./liliBuild rapport and maintain trust with business and compliance partners throughout the organization to enable collaboration and efficient change management processes./liliContinually monitor industry trends and changes in regulations affecting mortgage servicing communications, adapting communications to align with best practices./liliPerform other duties as assigned./li/ulh3What Youll Need/h3ulliBachelors degree in Business Administration, Finance, Communication, or equivalent work experience./liliFive plus (5+) years of experience in mortgage servicing, with a strong emphasis on compliance, letter logic/ targeting rules, and multi-channel communication processes./liliThree plus (3+) years of experience authoring customer facing content./liliExperience with the full life cycle of the communication processes and project management is essential for success in this position./liliStrong working knowledge of mortgage servicing and compliance regulations/issues specific to mortgage servicing customer communications./liliExcellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner aligned with regulatory guidelines./liliFamiliarity with content management tools and compliance solutions (e.g., Messagepoint, Covius)./liliStrong understanding of business processes, project management, and data analysis./liliStrong analytical skills with a detail-oriented approach to problem-solving./liliProven ability to establish relationships, collaborating across departments using a customer service approach./liliGrowth mindset focused on process improvement, user adoption, and customer engagement./liliAbility and desire to function in a high-paced, heavily regulated work environment./liliStrong time management skills and delivers high-quality work within defined timelines./li/ulh3Our Company/h3pCarrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer/h3ulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat./ph3Job Info/h3ulliJob Identification 4020/liliJob Category Servicing/liliPosting Date 04/10/2026, 11:13 PM/liliJob Schedule Full time/liliLocations 6200 Tennyson Pkwy, Plano, TX, 75024, US (Remote)/li/ul/div