Front Office Specialist

Job Description

Job Description

Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a Full- Time Front Office Specialist to join our team in Benton Harbor! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation starting at $17.50 per hour and benefits package which includes:

• Vacation/personal paid time off
• Sick time
• 10 paid holidays
• Tuition reimbursement program
• Medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine , however, y ou may receive a vaccine at no cost at any of our clinic locations.

Work Schedule:

Primary hours are Monday - Thursday from 9:30 a.m. - 6:00 p.m. and Friday from 9:00 a.m. - 5:30 p.m. with some evening work until 7:00 p.m. as needed.

Requirements

Job Responsibilities:

• Greet and assist patients in navigation of their visit.
  • Assist patients and visitors with the sign-in process.
  • Keeps patients and supervisors informed of wait times and delays in care.
  • Deals effectively with difficult and emotional patient situations.
• Register new and existing patients.
  • Enter patient demographics and insurance information into the electronic practice management system.
  • Review pay source information to assure it is up-to-date and has been verified online at the time of the patient visit.
  • Assess the need for insurance enrollment, sliding fee eligibility, and state funded assistance programs.
  • Educates patients regarding financial responsibility and InterCare’s payment policies.
• Initiate point of service for payment/collection process.
  • Collect patient copays.
  • Coordinator patients to speak with financial counselors as needed.
• Perform various clerical duties including scanning and faxing.

Required Experience:

• Proficient in Microsoft Office Suite.
• Able to use clerical and numerical skills to perform job duties.
• Displays compassionate, ethical, and professional demeanor.
• Possesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.

Physical Demands

Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.