Sales Support Admin

Job Description

Job Description

We are looking for a Sales Support Admin to join a manufacturing team in Rochester, New York. This Long-term Contract position focuses on delivering responsive customer support, handling order-related activities, and serving as a reliable point of contact for incoming inquiries. The ideal candidate is comfortable in a fast-paced call center environment and can manage both communication and administrative tasks with accuracy and professionalism.

Responsibilities:
• Respond to incoming customer calls and messages with timely, courteous, and solution-focused service.
• Enter and update customer orders accurately while ensuring all details are recorded correctly.
• Support customers with product, order, and service questions by providing clear and helpful information.
• Handle a steady volume of inbound interactions and place outbound follow-up calls when additional communication is needed.
• Coordinate with internal teams to resolve customer concerns, order issues, and service-related requests.
• Maintain organized records of customer interactions, order activity, and follow-up actions.
• Monitor open requests and ensure pending items are addressed in a timely manner.
• Assist with sales support administration duties that help maintain smooth daily operations.• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound calls professionally while maintaining a high level of customer care.
• Strong data entry and order processing skills with close attention to detail.
• Comfortable making outbound calls for follow-up, clarification, or customer updates.
• Clear verbal and written communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Proficiency with standard office and customer support systems.
• Experience supporting sales or order management activities is preferred.