E-Billing Coordinator

Job Description

RESPONSIBILITIES:

E-Billing & Billing Operations: Review and edit monthly prebills in accordance with firm policies and client Outside Counsel Guidelines (OCG) Manage the end-to-end E-Billing process, ensuring accuracy, compliance, and timely submission of invoices Submit invoices through Aderant Expert, BillBlast, and other approved E-Billing platforms Handle E-Billing appeals and resolve invoice rejections, reductions, and billing discrepancies in a timely manner Monitor invoice status and ensure compliance with client billing requirements and guidelines Maintain accurate billing records, client information, matter data, and billing profiles Generate billing reports, analytics, and supporting documentation for partners and management Assist with the implementation, maintenance, and optimization of billing systems and E-Billing platforms Administrative & Operational Support: Collaborate with attorneys, legal staff, clients, and accounting personnel to ensure accurate and timely billing Respond to billing inquiries and provide exceptional customer service to internal and external stakeholders Maintain organized billing files, records, and supporting documentation in accordance with firm procedures Support month-end, year-end, and special billing projects while meeting critical deadlines Utilize billing software, E-Billing portals, Microsoft Office applications, and reporting tools to manage workflow efficiently Identify process improvements and recommend operational efficiencies when appropriate Provide backup and overflow support to the billing and accounting team as needed Additional Support: Maintain confidentiality of sensitive client, financial, personnel, and firm information Collaborate effectively with attorneys, staff, vendors, and clients in a professional manner Prioritize and manage multiple assignments and competing deadlines in a fast-paced environment Deliver excellent administrative and customer service support across the firm Perform additional duties and special projects as assigned to support business needs

QUALIFICATIONS:

High School Diploma or equivalent required Minimum of 5–10 years of billing experience in a law firm or legal environment Strong knowledge of E-Billing processes, billing compliance requirements, and client billing guidelines Proficiency with Aderant Expert or similar legal billing software Experience with BillBlast or comparable E-Billing platforms Experience handling E-Billing appeals, invoice disputes, and billing discrepancies Advanced proficiency in Microsoft Office Suite including Word, Excel, and Outlook Strong analytical, organizational, and time management skills Excellent verbal, written, and interpersonal communication skills Ability to work independently while maintaining accuracy and attention to detail Professional demeanor with strong discretion and confidentiality standards Reliable attendance, punctuality, and flexibility to work overtime a