Production Graphic Designer

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here's what we're building, and where you come in.

About the Role

We're hiring a Production Graphic Designer to join our growing in-house creative team and help us scale how Relay shows up across every surface. This role is the engine behind a lot of our day-to-day output - sales enablement, conference materials, ad variations, one-pagers, template populations, and asset adaptations across mediums.

We're approaching this role with a specific philosophy. We're hiring a designer who thinks in systems and uses AI as a real part of their workflow - someone who, when handed a repetitive task, instinctively asks "what's the smarter way to do this?" Production at Relay isn't about volume for volume's sake. It's about building patterns, templates, and workflows that let us move faster without losing the bar.

You'll work closely with the Art Director (who owns our Figma design system) and the Creative Director - executing within the system, helping evolve it as you go, and building out the AI-assisted workflows that make high-volume production possible. The three verbs that frame this role: executing, adapting, supporting.

What You'll Do

Produce high-quality work across every surface of the brand. One-pagers, sales enablement collateral, conference signage and takeaways, segment- and partner-specific materials, ad variations, slide decks, web modules, and physical/print pieces. You'll move fluidly between formats and adapt creative across mediums.

Work within and help evolve our design system. You won't be building it from scratch - that's the Art Director's mandate - but you'll be a daily power user. Contribute components, flag gaps, and help the system get sharper over time. You'll also bring AI tools into how the system is maintained, running consistency audits, helping with documentation, and using AI assistants as thinking partners when patterns need to evolve. Component-based thinking is core to how you work.

Use AI tools to work smarter, not just faster. This is a hard requirement, not a nice-to-have. We expect you to be actively using AI in your design workflow today - for layout iteration, asset variation, copy support, and rapid prototyping. You'll help build prompt libraries, templates, and repeatable patterns the rest of the team can plug into.

Turn around requests with consistent quality. Sales enablement, conference work, and segment-specific collateral come in steadily. You'll keep things moving, hit deadlines, and apply the same level of craft whether it's a high-visibility campaign asset or a quick resize.

Connect the work back to the business. Pay attention to what we sell, who we sell it to, and how the work you're producing supports the bigger picture. The best production graphic designers aren't heads-down in Figma all day - they're asking questions about who the audience is, why something matters, and what would make it better.

Support the broader creative team. Take direction from the Art Director and Creative Director, give and receive feedback on each other's work, and help bring freelance partners up to speed when needed.

What Success Looks Like

• A steady stream of consistent, on-brand work shipping across sales enablement, events, web, and ads - without quality slipping when volume spikes.
• Templates, components, and AI-assisted workflows you've built or contributed to that make the next round of similar work faster for the whole team.
• AI-augmented maintenance habits built into the weekly rhythm. Audits run, gaps flagged, documentation updated. AI doing the heavy lifting, and you doing the judgment work.
• Less manual repetition over time. Things you're doing by hand today should be partially automated three months from now.
• The Art Director and Creative Director freed up to focus on higher-leverage work because the day-to-day is in good hands.
• Clear evidence of you thinking ahead - flagging brand inconsistencies, suggesting smarter approaches, and bringing ideas instead of just taking direction.

What You Bring

• 2+ years of design experience, with a portfolio that shows craft, range, and consistency.
• Strong working proficiency in Figma , with hands-on experience inside a component-based design system. You don't need to have built one from the ground up, but you should be fluent in how a good system works and what it feels like to design within one.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign).
• Active, current use of AI tools in your design workflow. This is a hard requirement - we want people using AI today, not curious about what it could do. You should be able to walk us through specific examples in the interview, including how you use AI tools as thinking partners (not just as image or asset generators)..
• Range across mediums - exposure across print, digital, and web with a willingness to learn new mediums. You don't need to be the deepest expert in any one area at this stage, but you should be able to move between them and adapt accordingly.
• A systems-first mindset. When something feels repetitive, your instinct is to look for a smarter way to do it.
• Strong attention to detail. Pixel alignment, type, color, spec - the small stuff matters because the small stuff adds up.
• Critical thinking and curiosity about the business. You ask why things matter and want to understand the work in a larger context.
• Comfort in a fast-moving environment. Priorities shift, things move quickly, and we want someone who's energized by that, not thrown by it.

Nice to Have

• B2B SaaS or technology experience.
• Exposure to a high-growth startup environment.
• Experience contributing to (not necessarily building) a Figma design system.
• Experience using AI tools for design system maintenance (audits, documentation, consistency work).
• Conference and event collateral production experience.
• Photography or video editing skills.
• Familiarity with web design fundamentals.

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays.

About Relay | Culture, Benefits & Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

At Relay, we offer:

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
• Latest tech, standing desks, and all the tools and software you need to thrive

The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.

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