Customer and Operations Coordinator

Customer & Operations Coordinator

Location: North Side of Grand Rapids, MI

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Hours: 40 hours per week

Position Summary

We are looking for a highly organized, customer-focused Customer & Operations Coordinator to support day-to-day operations and keep customer orders moving smoothly from entry through fulfillment. This position combines customer service, order management, purchasing, shipping/logistics, and warehouse coordination. The ideal candidate is proactive, detail-oriented, resourceful, and comfortable taking ownership of issues and following them through to resolution.

Key Responsibilities

• Enter and process customer orders received by phone, email, and web.
• Monitor open orders and proactively communicate updates, delays, backorders, and ship-date changes to customers.
• Respond to customer questions, provide basic product guidance, and prepare basic quotes.
• Process customer prepayments and payment requests.
• Create and manage purchase orders, including dropship and stock orders.
• Communicate with vendors to confirm product availability, pricing, and expected ship dates.
• Coordinate with sales, warehouse, vendors, and customers to keep orders on schedule.
• Fulfill in-stock and dropship orders and maintain accurate tracking information.
• Assist with freight arrangements, shipping schedules, freight rates, and damage claims.
• Support inventory counts and help identify shortages or issues that could affect customer orders.
• Maintain accurate customer, vendor, pricing, and order information in the ERP system.
• Assist with invoices, past-due accounts, vendor checks, and other administrative tasks as needed.
• Provide additional warehouse and shipping support when needed.
• Identify potential problems early and take action to prevent customer-impacting issues.

What We're Looking For

Customer service and/or order fulfillment experience, preferably in a B2B environment. Experience with shipping, warehouse operations, purchasing, inventory, or logistics is a plus. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and stay on top of open tasks. Proactive, resourceful, and comfortable solving problems independently. Strong follow-through and willingness to take ownership. Ability to learn a broad product line and provide basic product guidance. ERP experience is helpful but not required. Basic knowledge of freight and logistics is a plus. Comfortable working closely with customers, vendors, sales, and warehouse teams.

The Right Fit

We're looking for someone who takes initiative, asks questions, finds solutions, and follows through. Someone who communicates honestly, stays organized when priorities change, and enjoys being the person who keeps things moving behind the scenes.

If you enjoy a fast-paced role where customer service and hands-on operations come together, we'd like to hear from you.

Snelling Staffing Services