Delivery Operations Coordinator

Job Description

Job Description

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience!

What You’ll Do:

Scheduling & Guest Communication

• Monitor and organize the inbox daily, responding promptly.
• Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly.
• Contact guests to book deliveries, share operating hours, and keep communication consistent.
• Follow up daily until every delivery is confirmed.

Performance & Guest Support

• Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
• Submit Route Change Forms and Account Reviews, following up to resolve issues.
• Track deliveries in real-time to ensure accuracy and timeliness.
• Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
• Take on additional tasks as needed to support the team.

What You Bring:

• Strong computer skills, including typing and Microsoft Office.
• Clear, professional phone presence.
• Customer service experience (preferred).
• Ability to multitask and stay focused in a busy environment.
• Comfortable sitting for up to 4 hours at a time.
• High School Diploma or GED.

The Environment:

• Fast-paced office setting that rewards organization and adaptability.
• Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
• After training is complete, we can discuss a hybrid work option!