Client Intake Coordinator

Client Intake Coordinator

Giampolo Law Group | Philadelphia, PA | Full-Time, In-Office | $60,000–$80,000 Annually

Be the first voice clients hear at a nationally recognized LGBTQ+ law firm.

Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law.

We're hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.

Why This Role

This is a high-trust, high-ownership position. You'll run our intake process from first hello to booked consultation, manage the Owner's inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you'll thrive here.

What You'll Do

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner's inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm's AI workflows, and flag anything that misses the mark