Collections Manager

Collections Manager

Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you're as passionate as we are about our mission, read more below, and let's build something great together.

The Collections Manager will report to the Head of Operations. As the Collections Manager, you will:

• Build, hire, and lead Earnest's Personal Loans collections team, including supervisors and collectors, as the team scales.
• Own the execution of our collections program across delinquency stages, partnering closely with Risk on strategy and direction.
• Manage third-party collection agency relationships, including selection, onboarding, performance management, and allocation of volume.
• Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact.
• Ensure collections activities meet FDCPA and applicable state regulatory requirements, partnering with Legal & Compliance on complaint monitoring, audits, and remediation.
• Build and evolve collections processes, procedures, and SOPs while identifying solutions for gaps between current tools and platform capabilities.

About You:

• 6+ years of experience in consumer lending collections or loan servicing, including 3+ years in a people leadership role.
• Demonstrated experience managing third-party collection agencies and driving performance through data and key collections KPIs.
• Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations.
• Strong cross-functional communication skills with experience partnering with teams such as Risk, Product, Legal, and Compliance.
• Comfortable building and scaling teams, processes, and programs in an evolving environment where structure may still be taking shape.

Even Better:

• Experience in fintech, digital lending, or non-bank financial services.
• Experience building or scaling a collections team or program from the ground up.
• Familiarity with personal loans, student loans, or unsecured installment lending.
• Track record of collaborating with Risk, Product, or Data partners on strategic initiatives, with a focus on leveraging automation or modern tech to evolve collections processes.

Where:

• This role will be based in the US.

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave

What Makes an Earnie:

At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:

• Every Second Counts : Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
• Choose To Do Hard Things : We win by tackling the hard things that others avoid, fueled by grit and resilience.
• Pursue Excellence : Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement.
• Lead Together : Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.
• Don't Take Yourself Too Seriously : We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.