Infrastructure Manager

Infrastructure Manager (Remote, US)

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The Infrastructure Manager leads the team responsible for Sikich's on-premises and hybrid infrastructure at all offices, in the US and offshore. The role is accountable for the infrastructure and supporting tools that keep the company connected and running, and contributes to the company's growth by delivering projects prioritized by IT leadership. The role leads a small team day to day, serves as a technical escalation point, and works hands-on as needed.

What will you do in this role?

• Prioritize and oversee the team's daily tasks, tickets and projects to ensure timely and efficient workflow
• Serve as a technical escalation point and reviewer, guiding the team through project plans and complex technical issues
• Manage a distributed onshore and offshore team by mentoring and training, delegating tasks, conducting performance reviews, and hiring as needed
• Prioritize network stability, performance and uptime, ensuring all infrastructure is current, follows best practices and is thoroughly documented
• Manage the ticket queue, including tickets escalated from tier one and the shared Tier 2 support pool, ensuring they are handled timely and correctly and seen through to resolution
• Oversee design review and implementation of new infrastructure and support tools
• Own the on-premises side of hybrid connectivity, including VPN, edge firewalls and the servers that support directory sync
• Assist with telecom vendor and contract management and asset procurement
• Monitor alerts on and off business hours to ensure critical items are addressed immediately
• Perform hands-on physical infrastructure work when project scale requires it, including equipment setup, rack and cabling work, and switch installation and patching
• Participate in acquisition integrations, projects and security initiatives, working directly with other IT teams and external stakeholders
• Perform other duties as needed to keep the business running smoothly

What do you need to succeed in this role?

• Bachelor's degree in computer science or a related field, or 7+ years of hands-on network
• 3+ years of people management experience, with a genuine interest in coaching and developing a small team
• Hands-on experience with enterprise network technologies, including TCP/IP, DNS, DHCP, VLANs, routing, firewalls, switching, wireless, VPN and SSL.
• Working knowledge of virtualization (HyperV), backup, monitoring tools, Exchange Online, and cloud networking
• Experience with PowerShell and automation tools for system management
• Willingness and ability to take a hands-on approach to problem-solving and tasks
• Experience leading a remote or offshore team, or working across time zones
• Strong analytical, problem-solving and decision-making skills
• Comfort with hands-on physical infrastructure work, including racking, cabling, and equipment installation
• Collaborative approach, including the ability to build credibility with an established team and work closely with peer managers
• Excellent communication skills with technical and non-technical colleagues
• Ability to work Central or Eastern time zone business hours, and willingness to travel as needed

In compliance with this state's pay transparency laws, the compensation benchmarks for this role are $104,844 (25th percentile), $144,307 (50th percentile), and $183,770 (75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

Specific skills/experience required are as follows: Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.

Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.

Collaboration – You are a relationship builder across all levels of the organization and across all business units.

Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.

Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC's performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.

"Sikich" is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms "our company", "we" and "us" and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.