WIC Clerk I

Job Description

Job Description

EMPLOYMENT OPPORTUNITY

The WIC Clerk I performs reception and participant services. The position will provide clerical support functions for the Women, Infants & Children (WIC) program and department staff in coordination with other WIC Clerks.

This will be a full-time position at 37.5 hours per week. Preference given to those who are bilingual in English/Spanish. Dual languages are not required.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Perform direct services to WIC participants in office and satellite locations.
   1. Interact in a “WIC Connects” client-centered, customer friendly manner.
   2. Provide walk-in and telephone reception.
   3. Screen clients for program eligibility, document eligibility data.
   4. Perform reminder calls.
   5. Schedule and reschedule appointments, contact no shows.
   6. Orient clients to WIC program and services.
   7. Issue WIC food benefits; provide WIC shopping education;
   8. Assist with measurements for in person participants.
   9. Document participant information in WIC and agency database systems, manage files.
   10. Provide verbal support for breastfeeding participants and for second contact nutrition education.
   11. Provide educational materials for services to participants.
2. Complete a variety of clerical tasks.
3. Represent the agency positively within the community.
4. Assist with outreach events including Farmers Markets as assigned.
5. Must work harmoniously with other WIC clerks to coordinate tasks completion.
6. Participate in agency and team meetings and training as required.
7. Other duties assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

• High School Diploma or GED/HSE minimum required.
• Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
• Previous customer service experience preferred.
• Or a combination of education/experience meeting required job qualifications.

License(s) & Certification(s)

• Valid driver’s license and auto liability insurance required for work related travel.
• First Aid & CPR Certified. (within 6 months of hire).

Skills & Abilities

• Spanish/English bilingual preferred; additional languages helpful.
• Strong organization and time management required, with ability to multi-task.
• Work independently, and as a team member; self-motivated.
• Must have strong and effective communication skills (oral and written).
• Ability to be an effective and positive ambassador for the agency.
• Competency of standard office procedures and equipment.
• Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. WIC Database system, agency data forms and EmpowOr database helpful.
• Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

COMPENSATION AND BENEFITS:

Starting pay wage range between $17.98-$19.86 per hour (DOE)

Benefits include :

• Medical & Dental Insurance including Rx and Vision
• Life Insurance and AD&D coverage
• 401(k) Retirement Plan (3.5% Employer Match)
• Paid Sick and Vacation Leave
• 12 Holidays per year
• Health club discount

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.