Director, Tech Lead, Service Provider

Job Description Summary: About the Role Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across Coca-Cola’s North America Operating Unit. Our work spans customer journeys, service delivery, sales workflows, and the platforms that connect them. We are raising our standards for product craft and rebuilding the systems behind these experiences. As a Senior Software Engineer, you will serve as the tech lead on an empowered product team, partnering with Product and Design to solve meaningful problems and deliver measurable outcomes. This role is for engineers who want to shape solutions, not just implement them. What You Will Work On At Coca-Cola, engineers have the opportunity to build products at meaningful scale—shaping the digital experiences, platforms, and intelligent systems that power how we serve customers, enable field teams and partners, support sales, and drive transaction growth across one of the world’s most recognized brands. Depending on the team, you could work on connected service tools that improve resolution speed and reliability, data and API platforms that unlock growth and decisioning, customer and operational experiences that reduce friction across workflows, or sales products that equip teams with better visibility, insights, and execution capabilities. This is a chance to join at a pivotal moment: helping define modern engineering practices, influence product direction, and build high-impact solutions in empowered, cross-functional teams where your work directly connects to business performance and customer outcomes How We Work You’ll be part of a dedicated, cross-functional team (Product, Design, Engineering) that is: Empowered to solve problems, not just build features Accountable for outcomes, not output Collaborative by default, from discovery through delivery Continuously learning, using data and customer insight to improve Key Responsibilities Partner in Discovery & Solution Shaping Work closely with Product Management and Product Design to deeply understand customer problems, workflows, and pain points Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches Bring a strong technical perspective to help the team identify what is feasible, what is valuable, and what is worth building Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful Lead Technical Direction for the Team Define and guide the technical approach, architecture, and system design for your team’s product area Make pragmatic tradeoffs between speed, scalability, maintainability, and cost Ensure alignment with broader platform and enterprise architecture where appropriate Identify and manage technical risks early, surfacing tradeoffs clearly to partners Own End-to-End Engineering Outcomes Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability Ensure strong engineering practices, including testing, observability, and CI/CD Maintain a high bar for code quality and system design through reviews and hands-on contribution Drive continuous improvement of the product through iteration, feedback, and learning Drive Outcome-Oriented Delivery Partner with Product and Data to define and track success metrics and outcomes Ensure the team is focused on delivering meaningful impact, not just completing work Use data, customer feedback, and experimentation to guide decisions and prioritize improvements Help the team balance short-term delivery with long-term product and technical health Mentor and Elevate the Engineering Team Provide technical leadership and mentorship to other engineers on the team Support skill development in both engineering craft and product thinking Foster a culture of ownership, accountability, and continuous learning Contribute to hiring and onboarding to help raise the bar for engineering talent Contribute to a Strong Engineering Culture Help define and evolve engineering standards, patterns, and best practices across teams Promote a culture of pragmatism, simplicity, and high-quality execution Collaborate with other tech leads to ensure consistency and leverage shared solutions where appropriate What We’re Looking For Strong full stack engineering skills (frontend + backend, APIs, modern architectures) Product mindset: Cares about users, outcomes, and why things are built Technical judgment: Makes smart tradeoffs, avoids over-engineering Ownership & leadership: Takes initiative and influences decisions Collaboration: Works effectively with product managers and designers Key Qualifications 7+ years of software engineering experience Experience building and shipping production-grade applications Proficiency in modern programming languages and frameworks (frontend and backend) Experience working with APIs, distributed systems, and cloud environments Preferred Qualifications Experience working on cross-functional product teams (Product, Design, Engineering) Experience contributing to product discovery or solution design, not just delivery Track record of technical leadership within a team (formal or informal) Experience building customer-facing products Familiarity with modern engineering practices (CI/CD, testing, observability) Education Bachelor’s degree in Computer Science, Engineering, or a related field Equivalent practical experience is equally valued Who Thrives Here Engineers who: Are curious about customers and how products create value Enjoy collaborating and debating ideas across disciplines Take pride in both what they build and why it matters Who This Role Is Not For This role may not be the right fit if you: Prefer working from detailed requirements with limited ambiguity Want to focus primarily on coding without engaging in product decisions Are most comfortable in highly structured, delivery-driven environments The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Agile Methodology, Atlassian JIRA, Business Processes, Business Process Modeling, Cloud Platform, Communication, Data Flow Diagram, DevOps, Digital Transformation, Enterprise Architecture Framework, Enterprise Content Management (ECM), Java (Programming Language), Kotlin Programming Language, Microsoft Office, Microsoft SharePoint, Mobile Applications, Object-Oriented Programming (OOP), User Experience (UX) Pay Range: United States of America: 1,710,000 USD - 198,000 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: Yes Job Posting End Date: June 24, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.