Information Technology Specialist 2, SG-18

Information Technology Specialist 2 (Help Desk Support)

The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

The Department of Financial Services is seeking candidates for the position of Information Technology Specialist 2 (Help Desk Support) in The Technology Bureau. Duties include, but are not limited to, the following:

• Diagnoses and resolves end-user issues across hardware, software, network, and accounts;
• Completes routine tasks such as account setup, software installation, and access provisioning;
• Maintains accurate, detailed records of actions, findings, and outcomes in the service management system;
• Identifies issues requiring higher-level support and escalates with clear technical context;
• Provides timely updates, set expectations, and ensures a positive support experience;
• Supports workstations, peripherals, operating systems, and business applications;
• Creates, modifies, and disables user accounts following security and compliance standards;
• Responds to alerts and identifies issues before they impact operations;
• Documents solutions and procedures to improve team efficiency and consistency;
• Meets response and resolution targets to maintain operational continuity; and
• Occasionally works outside of normal business hours and travels to alternate facilities as needed.

Minimum Qualifications:

• One year of the service of permanent competitive, non-competitive NY Helps, or 55-b/55-c service as an Information Technology Specialist 1 or Information Technology Specialist 1 (Programming); or
• Six years of specialized experience in information technology.

Education Substitutions: Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience.

Salary: $66,951 – $85,138

Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment.

Positions located in the New York City metropolitan area, as well as the Mid-Hudson region, are eligible to receive an additional $9,196.00 Increased Hiring Salary.

Appointment Status: Permanent

Some positions may require additional credentials or a background check to verify your identity.