Ocean Export Freight - Lead

Export Logistics Support

The Export Logistics Support position manages the logistics growth of International Exports to achieve budgeted goals by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast-paced office environment. The individual will work closely with Sales on order fulfillment and securing shipments.

Remote position: Ideally located in Chicago, IL or Houston, TX (hybrid)

Supporting client (Latin America) in Central time zone. Must be available during working hours of 8 AM-5:30 PM CST.

Essential Duties and Responsibilities

• Responsible for outgoing cargo from our recycling facilities as well as third party shippers.
• Provide crucial and timely information related to the requirements of export.
• Responsible for reading and reviewing Sales Analysis and order requirements, understand them and prompt questions through critical thinking if there are misses, inaccuracy and deviation to the set WM guidelines.
• Responsible for managing the timelines for orders and bookings to fulfill 100% of the buy / sell orders in compliance with order requirements.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers' material by using WM approved carriers.
• Communicate with customers to monitor inventories, anticipate their production needs, pre-plan and schedule all necessary equipment to move material.
• Responsible to come up with alternative logistics solution when export movement becomes difficult. Proactively interact with Freight Forwarder, Shipping Lines, Truckers, and Freight team to find logistics solutions.
• Coordinate with the Booking Coordinator, LOI team and Documentation team to ensure shipments are properly tracked.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Works to meet or exceed service and operational goals established for the organization, including productivity, quality, and timeliness goals.
• Perform other special projects and tasks as assigned.

Qualifications A. Required Qualifications

• Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 3 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

• Bi-linguel, proficiency to speak and write in Spanish
• Previous Shipping container experience
• Previous export coordination experience
• Overseas logistics coordination
• Analytical and logistics skills, industry knowledge, and customer skills

Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this position across the U.S. is $67,800 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.