Police Services Representative

Salary : $38,896.00 - $59,696.00 Annually
Location : Springfield, MO
Job Type: Full Time
Job Number: 070826
Department: Police
Opening Date: 07/08/2026
Closing Date: 7/22/2026 11:59 PM Central


Description
Are you looking for a meaningful career where your attention to detail, professionalism, and communication skills can make a direct impact on public safety?

The Springfield Police Department is seeking dedicated, dependable, and service-minded individuals to join our team as a Police Services Representative . In this critical civilian role, you will serve as an essential connection between the community and law enforcement by supporting officers, assisting the public, and maintaining accurate and confidential police records.

If you thrive in a fast-paced environment, excel at multitasking, and want to contribute to the safety of your community, this is your opportunity to begin a rewarding career in public service.

Applications will be accepted through Wednesday, July 22, 2026.
Why This Role Matters

As a Police Services Representative, you play a vital role in the daily operations of the Police Department. Your work directly supports officers in the field, assists citizens during critical moments, and ensures records and reports are handled with precision and confidentiality.

This is an excellent opportunity for individuals interested in public safety, criminal justice, emergency services, or long-term municipal careers .

What You'll Do

In this role, you will:

• Assist the public and department personnel in person and over the phone
• Prepare, review, and process police reports and official documentation
• Manage, maintain, and organize sensitive police records and files
• Utilize department databases and computer systems for data entry, information retrieval, and tracking
• Ensure the accuracy and confidentiality of criminal justice and departmental information
• Provide professional customer service during both routine and high-pressure situations

This position is critical to operations and there are three shifts (shift preference determined by seniority.) These shifts include the following:

• Sunday - Thursday or Tuesday - Saturday:
• 1st Shift: 7:00 a.m. - 3:00 p.m.
• 2nd Shift: 3:00 p.m. - 11:00 p.m. ($1.00/hr shift differential)
• 3rd Shift: 11:00 p.m. - 7:00 a.m. ($1.50/hr shift differential)

There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position .

What You'll Love About Working Here

We offer a competitive benefits package including:

• Health insurance at no cost to the employee
• Pension
• Access to a free employee gym with upgraded equipment
• Additional City benefits and wellness perks

We invest in our employees through:

• Training and cross-training opportunities
• Tuition reimbursement
• Career development and advancement support

Our team values:

• Collaboration
• Professionalism
• Integrity
• Continuous learning

Leadership Philosophy

The City of Springfield's leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework®, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.
Qualifications and Requirements

Experience, Education, and Training

• Requires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center

OR

• Possession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;

OR

• Any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.

Licensing/Certification

• Ability to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.
• Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.
• Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.

Miscellaneous Requirements
Must be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.
Functions


For more information about the essential functions and other requirements, please see the

Other Requirements

• The testing and selection procedure includes the following elements: a computer skills and typing test, interview, and comprehensive background investigation. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, View phone number on click.appcast.io, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.

All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
Find out more about City of Springfield employee benefits through the following link:
01


The following questions are specific to the position you are applying for, and must be completed accurately. The information you provide below must be reflected in the experience, education, or volunteer work provided in your application above. A response of 'see resume' will not be accepted.

• I understand.

02


This position will require an extensive background investigation to be conducted on all candidates who pass the interview, which may take several months to complete. This background investigation will be extremely thorough, and will date back until you were 17 years old. Information investigated includes, but is not limited to drug use, work performance, credit history, misdemeanors/felonies, and personal topics. Please acknowledge you understand this step in the process, as well as the information that you must share as part of the background investigation.

• I understand, and accept this as part of the selection process

03


What best describes your level of education in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area?

• Less than High School
• High School Diploma or GED
• 30 college credit hours
• Associate's Degree or 60 credit hours
• Bachelor's Degree
• Master's Degree or higher

04


How many years of experience do you have in a multi-tasking, high public contact work environment?

• I do not have any experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years

05


Please explain your experience in a multi-tasking, high public contact work environment? If you don't have applicable experience, please list N/A.
06


The salary range for the Police Services Representative is $18.31 - $26.49 hourly. Is this acceptable?

• Yes
• No

07


This position has three shifts and new employees are not given a choice of shift (shift preference is based on seniority). If hired, you must be open and available for any shift.The shift days include:Sunday - ThursdayorTuesday - SaturdayThe shift hours are:7:00am - 3:00pm3:00pm - 11:00pm11:00pm - 7:00amPlease select the appropriate statement below.

• I understand the shift requirement, and am available and willing to work any of the shift options.
• I have a shift preference and am not available to work one or more of the shifts.

08


Have you ever been convicted or plead guilty to a felony offense?

• Yes
• No

09


If yes, please provide detailed information regarding the crime(s), including offense, date convicted, and outcome (misdemeanor or felony.)
10


Were you referred by a current City employee to apply for this position?

• Yes
• No

11


If yes, please state the full name of the City employee who referred you to this position.
Required Question