Business Systems Analyst

Job Description

Job Description

LV Collective is a vertically integrated real estate development company reshaping the student housing and multifamily landscape from our home base in Austin. We build places people are proud to live in, and a team culture built on trust, ownership, and championing each person's strengths. As we grow across markets and entities, technology and clean data are what keep our operations sharp. That's where you come in.

About the Role

As our Business Systems Analyst, you'll be the connective tissue between our people, our platforms, and our data. Your first big project: building out our ticketing platform workflows from the ground up, designing how requests move through the business and making sure the right work lands in front of the right people. From there, the role expands into reporting, dashboards, and optimizing the systems our teams rely on every day. It's a role for someone who's equal parts problem-solver, builder, and translator, comfortable in the weeds of platform configuration and just as at home turning messy data into a story leadership can act on.

What You'll Do

Ticketing Platform Workflow Design & Administration

• Own the buildout and ongoing administration of our ticketing platform, designing workflows, triggers, automations, views, and macros that keep requests moving
• Work the queue yourself too, resolving requests directly and using what you see on the front lines to sharpen the workflows you've built
• Coordinate with our third-party IT partner, routing hardware and infrastructure issues their way and staying on them through resolution
• Partner with teams across the business to map their processes and translate them into clean, intuitive ticketing workflows
• Configure routing, forms, and permissions so requests land with the right people the first time
• Build reporting to track ticket volume, resolution times, and trends, and refine workflows based on what the data shows

Data, Reporting & Analytics

• Develop, maintain, and enhance leasing and operational reports, tracking metrics like traffic, conversions, occupancy, and leasing velocity
• Build and manage dashboards and automated reporting to improve visibility and decision-making
• Analyze performance trends and deliver actionable insights to operations, leasing, and leadership teams
• Safeguard data integrity across systems through audits, validation, and troubleshooting discrepancies
• Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews

Systems Optimization & Process Improvement

• Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions alongside internal teams and vendors
• Evaluate business processes and system workflows, recommending enhancements that improve efficiency, performance, and user experience
• Partner with internal stakeholders and external vendors to support system integrations, data flow, and platform performance
• Research and evaluate new technology solutions aligned with company initiatives and operational goals

Application Support & Administration

• Serve as the go-to resource for our business platforms, supporting users, troubleshooting issues, and keeping teams moving
• Manage user access, permissions, and security settings across systems in line with internal controls
• Support the configuration, testing, and rollout of system upgrades, integrations, and new functionality
• Track and resolve user-reported issues, escalating to vendors when needed

Cross-Functional Collaboration & Training

• Partner with teams across the company to gather reporting requirements and translate business needs into scalable solutions
• Create, maintain, and standardize documentation for systems, workflows, and reporting definitions
• Identify training needs and help develop and deliver user training materials that drive system adoption

Project Management & Transitions

• Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track

What This Role Isn't...

This is not an IT or software development position. Hardware, networks, and infrastructure are handled by our third-party IT partner. This role is about administering business platforms, building smart workflows, and turning data into answers our teams can act on.

Requirements

• Hands-on experience building workflows, automations, or integrations in a ticketing platform (Zendesk preferred), or a clear aptitude to pick it up fast
• 1-2 years of experience supporting business applications, reporting, or business intelligence, including internships or relevant project work
• Experience administering or supporting software platforms (property management, CRM, HRIS, or similar) is a plus
• Solid Excel skills and working familiarity with reporting or dashboard tools like Power BI or Tableau
• Strong problem-solving instincts: you dig into root causes rather than just patching symptoms
• Clear communicator who can translate technical detail into plain language for non-technical partners
• Organized, dependable, and comfortable juggling support work, projects, and analysis at once
• A collaborative, coachable mindset: you ask good questions and take feedback well
• Bachelor's degree or equivalent hands-on experience
• Familiarity with property management platforms (e.g., Entrata, Yardi, RealPage) is a plus; student housing experience preferred