Technical Account Manager

Job Description

Our ideal candidate will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.

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The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients.

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Responsibilities:

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The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including:

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• Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded).
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• Ensure service transition for clients as services are added or removed.
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• Build lasting relationships with clients.
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• Attend client service review meetings.
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• Manage departmental budget.
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• Ensure that systems, processes and methodologies are followed as specified.
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• Work as a team member within the organization to provide a resilient service to our clients.
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• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
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• Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.
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• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
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• Maintain client database entering all relevant information daily.
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• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
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• Be the point of contact when handling escalation requests.
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Qualifications:

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• Experience within a technical account manager position
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• Good understanding of Technology required (cloud, storage, infrastructure, and desktop).
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• Must have project management experience including cost management and basic accounting calculations.
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• Able to review and track new opportunities for the organization.
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• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
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• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
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• Strong business, organizational, and verbal and written communication skills.
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• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
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