Technical Account Manager

Job Description

Axero Technical Account Manager \n

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We’re seeking a Technical Account Manager to own technical relationships and lead client-focused technical initiatives, bridge business needs with innovative solutions, and drive successful project delivery. 

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Who we are: 

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• At Axero, we built a modern, employee-centric intranet that unifies teams and accelerates growth. Our product connects people, conversations and documents to bring rhythm to the digital workplaces of our clients, who are some of the world’s most innovative employee-centric organizations, including Toyota, Johns Hopkins University, and Benjamin Moore
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• We work with clients to expand the value of communication, knowledge management, and collaboration into new areas
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• We build long-lasting relationships with our clients and our employees, built on integrity, excellence, transparency, and trust
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• We encourage entrepreneurial mindsets and independent decision-making - our team is not afraid to fail fast in order to innovate and push our product to new limits
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• We are headquartered in New York City but are a 100% remote, global team that works across 7 countries
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What You’ll Do:

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• You’ll serve as the technical account owner for a book of customers, building long-term relationships.
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• You’ll manage ~10 concurrent client projects by owning plans, timelines, and milestones to ensure on-time delivery.
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• You’ll develop and deploy client solutions by developing functionality with AI, HTML, CSS, JavaScript, and APIs.
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• You’ll own client onboarding and implementations end-to-end, from requirements and solution delivery to training, documentation, and reusable tooling.
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• You’ll advise clients on site architecture, page design, and implementation approaches to achieve business and technical goals.
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• You’ll maintain clear documentation and client technical profiles, coordinate client and internal action items, and communicate progress across stakeholders.
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• You’ll respond to strategic moments - such as launches, reorganizations, or new initiatives - with consultative technical support.
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• You’ll configure and test integrations such as SSO (SAML, OAuth), data syncs, and REST API endpoints.
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• You’ll troubleshoot technical blockers and implement scalable solutions for repeat use.
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• You’ll own post-launch professional services for ongoing enhancements and dedicated projects.
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• You’ll collaborate with Customer Success and Product teams to advocate for client needs and roadmap alignment.
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What you’ll need:

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• You are customer-obsessed and skilled at building trust through consistency, empathy, and delivery.
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• You are proactive in identifying value opportunities and providing tailored technical recommendations.
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• You are highly technical, adaptable, and comfortable building real solutions with code.
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• You are a strong communicator who can translate between business goals and code-level tasks.
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• You are hands-on with development and don’t shy away from AI, APIs, HTML, CSS, JavaScript.
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• You are organized and able to balance multiple priorities without losing momentum.
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• You are independent but collaborative, and comfortable leading both small and complex projects.
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• You are based remotely and consistently available during U.S. Eastern Time hours.
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You’ll have done a mix of these:

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• You have maintained long-term technical relationships with enterprise clients in an advisory role.
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• You have delivered at least 6 full-cycle technical implementations in a SaaS or platform environment.
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• You have written production-ready HTML, CSS, and JavaScript with responsive design frameworks.
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• You have configured and deployed SSO for enterprise clients using SAML, OAuth, or similar protocols.
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• You have integrated third-party services via REST APIs, including endpoint testing and token handling.
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• You have used developer tools to debug browser-side issues and optimize UI performance.
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• You have managed implementation timelines using basic tools like Google Sheets and CRMs
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• You have earned your PMP certification and successfully led multi-stakeholder technical projects.
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• You have supported clients across different industries and adapted to a wide range of business needs.
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Extra Credit for you

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• You have used AlpineJS, TinyMCE, or FontAwesome in real-world client applications.
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• You have experience creating themes, widgets, or front-end components for customizable platforms.
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• You have worked in employee engagement, internal communication, or intranet platforms.
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• You have contributed to internal libraries or created reusable development patterns.
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• You have Agile or Scrum team experience, either as a participant or project lead.
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Reports to: Manager, Technical Account Manager

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Target Start Date: Immediate

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Salary Range: $85,000-$95,000

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What we offer:

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• We want you to stay happy, focused, and creative so make use of our flexible and unlimited PTO plan when you need to recharge
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• You’ll enjoy 100% coverage across our medical, dental, and vision plan offerings
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• Invest in your future and build your personal wealth by investing in our 401(k) plan with company matching contribution
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