Senior Business Analyst - Drive Child Support Modernization

Maximus is seeking a qualified Sr. Business Analyst / Sr. Consultant for one or more current and upcoming Child Support system modernization projects. The qualified candidate will support large-system implementation efforts in the Child Support public-sector domain and may be assigned to either a quality assurance engagement or a project management engagement depending on project needs. This senior-level role requires the ability to work independently, lead complex analysis and documentation efforts, facilitate stakeholder engagement, develop and review high-value project deliverables, identify and address risks and issues proactively, and provide informed recommendations that support client decision-making and project success. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means each individual may have secondary reporting relationships to one or more Project Managers, depending on the projects to which they are assigned. Essential Duties and Responsibilities: Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. Work closely with management and work groups to create and maintain work plan documents. Track the status and due dates of projects. Manage relationships with project staff responsible for projects. Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. Facilitate regular meetings and reviews. Adhere to contract requirements and comply with all corporate policies and procedures. '- Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects. Lead and support project planning, coordination, and execution activities across one or more Child Support system modernization engagements. Gather, document, validate, and analyze business, operational, and functional information from stakeholders to support project objectives, deliverables, and recommendations. Develop, review, and maintain project documentation such as work plans, status reports, governance materials, requirements artifacts, issue logs, risk logs, meeting notes, decision logs, and other project deliverables. Plan for and facilitate interviews, focus groups, workshops, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work. Attend and lead project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager. Analyze project information, client materials, and working documentation to identify themes, dependencies, risks, issues, gaps, and opportunities for improvement. Research alternative solutions to problems, determine appropriate approaches, and make verbal and written recommendations to appropriate parties. Review project work products and artifacts for completeness, consistency, quality, and alignment with project objectives, standards, and contract requirements. Participate in client meetings and offer observations, analysis, and insight to support decision-making, issue resolution, and project progress. Identify risk areas, potential issues, and project dependencies that require proactive attention, and support mitigation and resolution planning. Support and contribute to the preparation of weekly, monthly, quarterly, and ad hoc reports in compliance with contract requirements and project needs. Support project testing efforts as assigned. Track action items, follow-ups, and decisions, and help ensure timely completion of assigned responsibilities and deliverables. Work collaboratively with project staff, client representatives, and cross-functional teams to advance engagement goals and deliver quality outcomes. Provide technical and subject matter support related to Child Support business processes, system modernization activities, project delivery practices, and oversight approaches. On projects with a quality assurance focus, plan and perform quality review activities such as evaluating selected work products for adherence to agreed standards, documenting observations, analyzing trends, and escalating unresolved concerns as appropriate. On projects with a project management focus, support project governance, status monitoring, dependency management, deliverable coordination, and executive-ready reporting. Mentor junior team members and provide guidance on analysis approaches, documentation quality, and client-facing practices, as needed. Support the team in completing assigned responsibilities as outlined in the project schedule. Adhere to contract requirements and comply with all corporate policies and procedures. Complete project work in compliance with Maximus standards and procedures. Support all other tasks assigned by the Senior Manager or Project Manager. Perform other duties as assigned. Minimum Requirements '- Bachelor's degree in related field. 7-10 years of relevant professional experience required. Equivalent combination of education and experience considered in lieu of degree. '- Must be available to work during standard client business hours. Projects may involve clients from any U.S. time zone, so work outside the individual’s local business hours may be required. Five (5) or more years of experience supporting business analysis, consulting, project coordination, project management support, quality assurance, or related activities on Child Support technology implementation or modernization projects. Experience working directly with stakeholders to gather information, analyze business processes, document findings, facilitate discussions, and develop recommendations that support project objectives and client decision-making. Experience developing and reviewing project documentation and artifacts such as work plans, status reports, meeting materials, issue logs, risk logs, requirements documentation, governance materials, decision logs, and other client-ready deliverables. Five (5) or more years of experience working in the Child Support Program or on Child Support system modernization initiatives. Strong understanding of Child Support Program objectives, business processes, federal requirements, and system modernization considerations. Experience reviewing project documentation, technical artifacts, PMO materials, testing materials, or other work products on a large, complex systems implementation project. Ability to organize, analyze, and synthesize information from multiple sources and translate it into clear, actionable written and verbal communications for a variety of audiences. Strong analytical, problem-solving, and critical-thinking skills, with the ability to identify issues, assess impacts, evaluate alternatives, and recommend practical solutions. Ability to build collaborative working relationships with clients, stakeholders, subcontractors, and cross-functional project teams in a matrix-managed, client-facing environment. Experience analyzing complex information and preparing summaries, reports, presentations, executive briefings, or other client-ready materials. Experience executing requirements validation and testing efforts within large-scale system modernization initiatives, including translating complex legacy and future-state requirements into comprehensive test strategies and plans to ensure full functional, business, and technical objectives. Strong written and verbal communication skills, including the ability to facilitate meetings, document outcomes, present information professionally, and tailor communications to different stakeholder groups. Ability to take initiative, manage multiple assignments, exercise sound judgment, and work independently with limited direction. Experience with process improvement, issue identification, risk assessment, and project support activities is preferred. On projects with a quality assurance focus, experience reviewing selected work products for completeness, consistency, traceability, and adherence to established standards is preferred. On projects with a project management focus, experience supporting governance processes, project controls, status reporting, and deliverable coordination is preferred. Proficiency with Microsoft tools such as Word, Excel, PowerPoint, SharePoint, Smartsheet, and Project. Must have flexibility for travel and a hybrid work schedule that may include remote and onsite work, depending on client and project needs. Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $120,000 Maximum Salary $140,000 #J-18808-Ljbffr Maximus