Operations Manager

Job Description

Responsible for overseeing and managing all aspects of custodial operations. Your primary goal is to ensure a clean, safe, and well-maintained environment for employees, visitors, and clients. This role requires strong leadership, organizational skills, and a keen attention to detail. And to drive the growth of the custodial services division within the company. This role also requires accountability for operational performance, cost control, consistent service delivery across all sites, and the ability to identify new business opportunities to support growth. The Operations Manager should be actively contributing to business development by fostering strong client relationships, spotting potential service expansions, supporting proposals, and taking part in client presentations when needed.

• Develop and implement custodial procedures and protocols to ensure cleanliness and sanitation standards are met
• Manage custodial staff, including hiring, training, and scheduling
• Create and maintain inventory of custodial supplies and equipment
• Conduct regular inspections and audits of custodial services to identify areas of improvement
• Provide regular updates and reports on custodial operations
• Act as the main point of contact for clients, addressing inquiries, concerns, and providing effective solutions.
• Foster a positive and inclusive work environment, promoting teamwork and professional development among staff.
• Schedule and coordinate work assignments to ensure adequate coverage and efficient use of resources.
• Cultivate and maintain strong relationships with existing clients, understanding their needs, and ensuring high levels of customer satisfaction.
• Provide details about the number of staff required for the job, including their roles and responsibilities.
• Oversee daily cleaning operations, including but not limited to dusting, vacuuming, mopping, and waste disposal.
• Ensure compliance with safety and health regulations and implement best practices for custodial operations.
• Address and resolve issues related to cleanliness, safety, or any other concerns promptly.
• Liaise with vendors and suppliers to procure cleaning supplies and equipment at competitive prices.
• implement preventive maintenance programs to minimize downtime.

Requirements:

• Ability to effectively communicate with team members, upper management, and clients
• Strong leadership skills to manage and motivate a team of custodial staff
• Experience in implementing and maintaining safety and sanitation standards
• Proficient in budget management and cost control
• Experience in developing and implementing training programs for custodial staff
• Knowledge of cleaning equipment, supplies, and chemicals

Preferred:

Bilingual -English& Spanish