HOST

Host

Monkeypod Kitchen Waikiki - Honolulu, HI 96815

Overview

Salary Range $14.75 - $16.00 Hourly

Description

Position Summary

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Act as the first point of contact for our guests as they arrive at the restaurant and assist them with their dining arrangements.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Greet all guests promptly with aloha and create a positive first impression.

Assist guests in making reservations as they call or arrive at the restaurant, utilizing Open Table reservation system.

Assign seating efficiently based on party size, guest needs, and server rotation, in coordination with the service team.

Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.

Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, highchairs, etc.

Answer incoming telephone calls within 3 rings in a friendly and professional manner.

Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.

Manage guest reservations and walk-ins using the reservation system (e.g., OpenTable), including accurate quoting of wait times.

Maintain awareness of table status and turnover to ensure accurate seating and minimize wait times.

Communicate wait times clearly and courteously; manage pager system or text notifications for waiting guests. Operate the electronic pager system according to the wait sheet and table availability.

Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.

Regularly perform restroom checks to ensure they are clean and adequately stocked.

Maintain clean, organized host stand and front entry area; sanitize menus and restock supplies as needed.

Perform other related duties as assigned by management to support operational needs.

Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.

Qualifications

Position Qualifications

Competency Statement(s)

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Safety - Ability to work safely by following all safety policies and procedures.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.

Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.

Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.

Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.

Neat & Well Groomed - Neat & Well Groomed

Skills & Abilities

Experience:

No previous experience required, however preferred.

Computer Skills:

None required; however, experience with Point of Sale system is a plus.

Certifications & Licenses:

Must be at least 16 years of age. Must take and pass all training tests 85% or higher.

Physical Demands

Lift/Carry C

Stand C

Walk C

Manually Manipulate F

Reach Outward F

Reach Above Shoulder O

Climb F

Squat or Kneel O

Bend F

Grasp C

Speak C

11-20 lbs C

21-50 lbs O

Push/Pull 13-25 lbs F

26-40 lbs O

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - Hear verbal requests by guests, coworkers, and managers.

Sense of Smell

Sense of Taste

Sense of Touch

Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes

Work Environment

Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.