Senior IT Project Manager

Role Description

We are looking for a Senior IT Project Manager to lead the delivery of client-facing IT infrastructure and transformation projects. This role is responsible for driving projects from kickoff through completion, ensuring alignment across engineering teams, stakeholders, and clients in a fast-paced, multi-tenant environment. You will serve as the central point of coordination, balancing timelines, technical execution, and client expectations.

This is a hands-on delivery role, not a purely strategic or program-focused position. The ideal candidate understands how technical work gets done, can manage multiple concurrent projects, and operates with a strong sense of ownership and accountability.

Remote (U.S) | Exempt | Reports to Manager, Project Management

What You’ll Do:

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments.
• Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations.
• Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements.
• Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines.
• Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery.
• Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation.
• Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams.
• Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail.
• Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps.
• Drive accountability across teams to ensure projects are delivered on time and meet client expectations.

Qualifications

• 8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments.
• Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies.
• Strong understanding of environments involving:
  • Microsoft 365, Azure, Entra ID, Intune
  • Active Directory and endpoint management
  • Networking fundamentals (firewalls, switches, VPNs, wireless)
• Experience managing multiple concurrent projects across different clients and priorities.
• Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Hands-on experience coordinating engineering teams and understanding technical dependencies.
• Experience with project management tools such as ServiceNow, Jira, or similar platforms.
• PMP certification preferred; Agile certifications (CSM, PSM) are a plus but not required.
• Highly organized, detail-oriented, and comfortable operating in a fast-paced, evolving environment.

Benefits

• Health, Dental, & Vision
• Flexible Spending Account (FSA)
• 401k
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• Holiday Pay
• Flexible Vacation & Sick Days

Perks

• Fourteen holidays, including a day off on your birthday
• Flexible vacation
• Spot bonuses for demonstrated excellence
• Community and social events
• Learning and development
• Flexible working life
• $100 well-being allowance
• Other health & wellness perks