Business Analyst

Business Analyst – Mortgage-Backed Securities Transformation Program

About the Role

We are seeking a Business Analyst to support a large-scale transformation initiative within the Mortgage-Backed Securities (MBS) ecosystem. This strategic program is focused on assessing and preparing for the transition from a pool-level MBS model to a loan-level MBS framework. The initiative will impact operational processes, technology platforms, data management practices, stakeholder workflows, and investor reporting functions across the mortgage servicing and securities administration landscape.

The Business Analyst will partner with business, operations, technology, and industry stakeholders to conduct assessments, document requirements, analyze current and future-state processes, and support readiness activities associated with loan-level mortgage servicing rights (MSR) transfers, pooling, investor reporting, payment processing, and related operational functions.

Key Responsibilities

• Gather, document, and manage business requirements from stakeholders across operations, technology, and product teams.
• Analyze current-state processes and define future-state operating models to support loan-level MBS capabilities.
• Conduct process mapping, gap analysis, and root cause analysis to identify improvement opportunities.
• Support business and technical assessments related to operational readiness, data flows, reporting, and downstream processing impacts.
• Facilitate stakeholder workshops, requirements sessions, and working groups.
• Collaborate with cross-functional teams to prioritize business needs and translate requirements into actionable deliverables.
• Create business process documentation, workflow diagrams, and functional specifications.
• Support Agile delivery teams through backlog refinement, user story development, and acceptance criteria definition.
• Participate in User Acceptance Testing (UAT), change impact assessments, and implementation readiness activities.
• Develop executive presentations, status reporting, and stakeholder communications.

Required Qualifications

Experience

• Experience in business analysis, process improvement, operations, product management, or project delivery.
• Proven experience gathering and documenting business requirements.
• Strong stakeholder engagement and communication skills.
• Experience with business process mapping and workflow analysis.
• Knowledge of Agile, Scrum, or SDLC methodologies.

Core Skills

• Requirements gathering and documentation
• Business process mapping
• Gap analysis
• Root cause analysis
• Process improvement
• Operating model analysis
• Problem-solving and critical thinking
• Cross-functional collaboration

Preferred Qualifications

Industry Experience

• Financial services, banking, capital markets, or mortgage servicing experience.
• Exposure to mortgage-backed securities, loan servicing, investor reporting, or securities operations.

Additional Skills

• User story creation and backlog management
• Acceptance criteria definition
• UAT planning and support
• Change impact assessment
• Workshop facilitation
• Executive presentation development
• Stakeholder management

Required Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Jira
• Confluence
• Visio or Lucidchart
• SQL

Preferred Tools

• Tableau
• Power BI

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