Program Director

Program DirectorJamaica Office - Jamaica, NY 11432OverviewSalary Range $75,000.00 - $80,000.00 Salary Position Type Full Time Education Level 4 Year DegreeProgram Director of College & Career AdvisementLocation: Queens, NY Position Type: Full-Time Schedule: Monday–Friday | 35 hours per week Salary: $75,000–$80,000 per yearJoin the Queens Community House Team!At Queens Community House (QCH), we believe every young person deserves the opportunity to build a successful future. For more than 45 years, QCH has strengthened communities across Queens by creating opportunities that empower individuals and families.As part of our Youth Employment Services team, the College and Career Pathways Initiative (Pathways) helps young adults navigate their journey from education to meaningful careers and long-term economic mobility. Whether pursuing college, workforce training, or other career pathways, Pathways provides personalized guidance, skill development, career exploration, networking opportunities, and ongoing support that empowers participants to achieve their goals.We are seeking a collaborative, mission-driven leader who treats participants and colleagues with respect, values teamwork, and brings a positive, solutions-oriented approach to their work. The ideal candidate demonstrates initiative, embraces flexibility, uses data to inform decisions, and is committed to fostering an inclusive environment through cultural awareness and sensitivity.Join us in creating opportunities, transforming lives, and helping the next generation build a brighter future.About the PositionThe Program Director of College & Career Advisement will lead a dynamic, high-impact program designed to help young people achieve academic success, launch meaningful careers, and build pathways toward financial independence.Working within QCH's Young Adult Services Division, the Program Director will inspire, coach, and develop a dedicated team while creating a culture of accountability, continuous learning, and professional growth. The Director will cultivate strong partnerships with colleges, employers, workforce providers, and community organizations; drive participant recruitment, engagement, and retention; and use data, outcomes, and participant feedback to strengthen program effectiveness.The Program Director will connect day-to-day operations to broader agency priorities while anticipating challenges and identifying opportunities for growth and innovation. This position will take ownership of key initiatives, including advancing and strengthening the Pathways model, and ensuring program goals translate into measurable participant outcomes.The successful candidate will demonstrate strong leadership, sound judgment, initiative, and a commitment to staff development, program quality, continuous improvement, and impactful service delivery.Key ResponsibilitiesStaff Leadership & SupervisionRecruit, onboard, supervise, and support program staff by providing clear leadership, structure, and direction.Establish performance expectations, workflows, and accountability measures.Provide regular weekly supervision and case review.Support staff professional development through coaching, training, and reflective supervision.Foster a collaborative team environment focused on learning, accountability, and participant success.Program Management & OperationsProvide overall program oversight, including program planning, implementation, contract deliverables, reporting, and program development.Lead and manage the Pathways Model Change Track process.Monitor program operations to ensure compliance with contractual and organizational requirements.Support program budgeting, track expenditures, and assist with funder visits and monitoring activities.Identify opportunities for program growth, innovation, and continuous improvement.Data Management & ReportingWork closely with the Division Director of Youth Workforce to monitor program participation, outcomes, and performance.Facilitate bi-monthly data meetings with the program team.Ensure the accuracy, integrity, and timeliness of program data.Oversee reporting systems and ensure compliance with funder and contractual reporting requirements.Analyze program data to evaluate effectiveness, participant success, retention, and contract performance.Use data and participant feedback to inform program planning and decision-making.Strategic Partnerships & Community EngagementBuild and maintain strong relationships with partner colleges and educational organizations, including College Now, CUNY Network for College Success, and CACNY.Develop and maintain partnerships with employers, workforce development providers, schools, colleges, and community-based organizations.Identify opportunities to strengthen referral networks and expand resources available to participants.Represent QCH and the Pathways program at community, educational, workforce, and partner events.Cultivate relationships that support participant access to education, employment, training, and career opportunities.Participant Recruitment, Retention & SuccessDevelop and implement strategies to recruit participants into Pathways, including graduates and alumni of LTW and current participants of QCH drop-in centers.Manage and monitor the internal referral process to strengthen participant engagement and retention.Develop and implement college and career retention strategies that support participant persistence and achievement.Monitor participant engagement and identify barriers to continued participation.Collaborate with staff and partners to connect participants with appropriate educational, career, and supportive resources.Promote participant success through individualized support, engagement strategies, and meaningful career and educational opportunities.QualificationsBachelor's degree in Human Services, Education, Social Work, Human Resources, or a related field preferred. An equivalent combination of applicable education, training, and experience may be considered.Minimum of five (5) years of experience working with youth in college access, college persistence, workforce development, career services, or a related field.Demonstrated experience supervising, coaching, and developing staff.Experience with program management, data tracking, reporting, and performance measurement.Strong relationship-building and partnership development skills.Excellent written and verbal communication skills.Strong organizational, problem-solving, and time-management skills.Ability to work collaboratively with diverse populations and across multiple organizational partners.Computer proficiency, including Microsoft Word, Excel, and Publisher.Commitment to cultural awareness, inclusion, and QCH's mission and values.QCH BenefitsAt Queens Community House, we offer a comprehensive benefits package designed to support the well-being and professional growth of our employees.Full-Time employees are eligible for:Medical, dental, and vision insuranceEmployer-provided life insuranceFlexible Spending Account (FSA)403(b) retirement savings planPaid holidaysPaid annual leave 17 days during the first year, increasing to 27 days based on tenureNew York Paid Family Leave supplement to full payProfessional development and training opportunitiesOpportunities for career growth and advancementAbout Queens Community HouseQueens Community House is a multi-site nonprofit organization serving children, youth, adults, families, and older adults throughout Queens. For more than 45 years, QCH has created opportunities that help individuals and families build stronger futures while strengthening healthy, inclusive communities.QCH is committed to creating an inclusive workplace and welcomes candidates who bring diverse experiences, perspectives, and backgrounds to our team.Queens Community House is an Equal Opportunity Employer. Queens Community House