Head of Programme Management

We are seeking a dedicated and experienced Program Director to lead the Travis County Advocate Program, serving children, families, and referral partners with excellence and compassion. In this key leadership role, you will oversee the overall administration and success of the program while ensuring high-quality services and strong community collaboration.

The Program Director is responsible for guiding all aspects of program operations, including service delivery, staff supervision and development, and fiscal management. You will play a critical role in ensuring that participants receive effective, responsive support while maintaining strong relationships with referring authorities and community stakeholders.

This position is ideal for a strategic, mission-driven leader who is passionate about supporting youth and families and excels in managing programs, developing teams, and driving positive outcomes.

The Program Director is responsible for the overall administration and performance of the Travis County program, including participant services, personnel management, and budget oversight. This role ensures high-quality, strength-based service delivery using a wraparound model, while maintaining full compliance with contractual, regulatory, and organizational requirements.

Oversee intake, assessment, and service planning processes, including interviewing participants, families, and referral sources.

Recruit, hire, train, and supervise direct service and administrative staff in accordance with organizational policies and contractual requirements.

Provide ongoing training, coaching, and professional development, including cross-training opportunities.

Lead regular staff meetings and training sessions.

Foster a collaborative, high-performing team environment focused on quality service delivery.

Support staff in creative problem-solving to meet participant and family needs.

Facilitate access to community resources and professional supports.

Oversee discharge planning, ensuring sustainable community linkages for participants and families post-service.

Ensure timely and accurate completion of all documentation, reports, billing, and data entry requirements.

Monitor adherence to required timelines, deliverables, and performance standards.

Coordinate submission of administrative, fiscal, and programmatic reports to internal and external stakeholders.

Maintain readiness for audits, reviews, and compliance monitoring.

Manage the program within established budget parameters.

Cultivate and maintain relationships with referral sources, community partners, and stakeholders to support program sustainability.

Master's degree in Social Work, Psychology, Counseling, or a related field is preferred (or equivalent combination of education and experience, where applicable)

Bachelor's degree with commensurate experience may be considered.

Minimum 1 year of experience managing staff and budgets

Experience in a community-based program or human service program is strongly preferred.

Proficient in Microsoft Office Suite; Experience using an electronic health record system is a plus.

Reliable transportation, valid driver's license, and current auto insurance is required.

Bilingual (e.g., Spanish) skills a plus.

Medical/Prescription

Short Term Disability

Employee Assistance Program (EAP)

Paid Holidays

403(b) Retirement Savings Plan.

Direct Deposit

Weekly pay

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. Travel Required

Travel required throughout Travis County and Surrounding Areas

Basic Computer Skills

Inspired to perform well by the ability to contribute to the success of a project or the organization