Delivery Manager

Job Description – Delivery Manager (DevOps Background)

Position Details

• Job Title: Delivery Manager (DevOps Background)

• Location: McLean, VA (Only Locals)

• Work Model: 5 Days Onsite

• Schedule: Flexible, with occasional on-call rotation for P1/P2 incidents

• Client: Hexaware

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Role Overview

Hexaware is seeking a Delivery Manager with a strong DevOps background to lead a Modern Delivery Toolchain managed services engagement for a large, regulated enterprise.

This role is responsible for end-to-end delivery, reliability, and continuous improvement of the DevOps platform ecosystem, including:

• Source Control

• CI/CD Pipelines

• Artifact Management

• Infrastructure-as-Code

• Container Platforms

• Security & Compliance

• Observability & ITSM Integration

The role combines service delivery leadership, technical expertise, and stakeholder management to ensure high availability, compliance, and measurable business value.

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Key Responsibilities

1. Service Delivery, Governance & Reliability

• Own SLAs/OLAs, SLOs/SLIs, runbooks, and ITIL v4 processes (incident, problem, change)

• Lead major incident response, root cause analysis, and corrective actions

• Ensure platform stability, uptime, and reliability

• Manage capacity planning, disaster recovery (DR), backup/restore, and high availability

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2. Platform Operations & Modernization

• Manage DevOps toolchain roadmap, upgrades, migrations, and lifecycle

• Standardize golden paths and platform blueprints

• Promote automation-first operations (self-service, GitOps, policy-as-code)

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3. DevOps & Engineering Leadership

• Define best practices for:

o Branching strategies (trunk-based, GitFlow)

o CI/CD pipelines and release governance

o Artifact management and versioning

o Infrastructure-as-Code and container orchestration

• Establish reusable templates and reference architectures

• Collaborate with SREs to improve observability, performance, and reduce toil

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4. Security, Risk & Compliance

• Implement:

o RBAC and least privilege access

o Identity federation (OIDC/SAML)

o Secrets management

• Drive DevSecOps adoption:

o SAST, DAST, SCA

o Artifact signing and supply chain security

• Ensure compliance with regulatory standards (SOX, PCI DSS, ISO 27001)

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5. Stakeholder, Financial & Vendor Management

• Act as primary POC for stakeholders (engineering, security, infra, procurement)

• Manage demand intake, release planning, and dependencies

• Own budgets, license usage, and FinOps cost optimization

• Coordinate vendors, escalations, and roadmap alignment

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6. Metrics, Reporting & Continuous Improvement

• Track and improve:

o DORA metrics

o MTTR (Mean Time to Recovery)

o Change success rate

o Platform adoption & customer satisfaction (CSAT/NPS)

• Deliver executive dashboards and service health reports

• Lead continuous improvement (Kaizen / CSI initiatives)

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Required Qualifications

• 10–15 years of IT experience

• 5+ years in DevOps / Platform Engineering

• 3–5+ years in service delivery or engagement management

• Proven experience managing enterprise DevOps managed services in regulated environments

Core Expertise

• Version control & branching strategies (GitFlow, trunk-based)

• CI/CD design, approvals, and deployment strategies

• Infrastructure-as-Code & configuration management

• Containerization & orchestration

• Observability & SRE practices (SLI/SLO, error budgets)

• Release governance & environment management

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Technical Skills

DevOps Toolchain

• SCM / CI/CD: GitHub Enterprise, GitLab, Azure DevOps, Jenkins, Harness, Argo CD

• Artifact Management: JFrog Artifactory, Nexus

• IaC & Config: Terraform, Ansible, Helm

• Containers: Docker, Kubernetes, OPA, Gatekeeper, Kyverno

Security & DevSecOps

• SonarQube, Snyk, Checkmarx

• HashiCorp Vault, artifact signing

Observability

• Prometheus, Grafana

• ELK Stack / Elastic

• Splunk, Datadog, Dynatrace

Cloud Platforms

• AWS / Azure / GCP (at least one in-depth expertise)

ITSM

• ServiceNow (Incident, Change, CMDB, Service Catalog)

• ITIL v4 practices

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Education & Certifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• ITIL v4 Foundation (or equivalent experience)

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Preferred Qualifications

• Certifications:

o AWS Solutions Architect

o CKA / CKAD

o Terraform Associate

o PMP / PRINCE2

o SAFe

• Experience in:

o Toolchain consolidation and modernization

o Large-scale platform migrations

o FinOps and cost optimization strategies

o Developer portals and golden path enablement

o KPI dashboards and data-driven reporting

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Soft Skills

• Strong stakeholder & executive communication

• Leadership and cross-functional collaboration

• Strategic thinking with a platform product mindset

• Ability to operate in high-pressure, production environments