OT Incident Support Analyst I | IT/OT & Escalations
RWE AG
RWE Americas, LLC is seeking an IT/OT Help Desk Professional to provide first-level support for OT systems, applications, and devices in a fast-paced environment. You will document incidents, gather details, and perform guided troubleshooting while escalating complex issues to senior teams. The role emphasizes strong written and verbal communication, attention to detail, and a willingness to learn from specialists. #J-18808-Ljbffr RWE AG
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the OT Incident Support Analyst I | IT/OT & Escalations in Austin, TX vacancy
- ...StatesWorkplace: HybridSchedule: Full timePosted: 2026-10-23We are seeking an IT / Computer Engineer to support industrial networking, cybersecurity, SCADA infrastructure, and operational technology (OT) environments.This role bridges traditional IT systems and industrial...SuggestedTemporary work
DNV GL
Austin, TX3 days ago - ...GorusuCompany: SRI Tech SolutionsRole: L1 Support AnalystLocation: Primary :... ..., NC Day 1 onsiteL1 Support Analyst, focusing on app review... ...fitL1 support • Tier 1 support • Incident management • Ticket triage • Case management • Issue escalation • Root cause analysis • SLA...SuggestedFull time
SRI Tech
Austin, TX4 days ago $50.96k - $76.44k
...join us! Job Description As the Deployment Support Technician, you will partner closely... ...troubleshooting, log review, triage, and escalation to engineering when needed. Conduct preventative... ...field service, industrial automation, IT/OT support, robotics, or related discipline...SuggestedLocal areaRemote workVisa sponsorshipWork visaFlexible hours- ...We are looking for Software Support Analysts to join our team. In this role... ...software issues Escalated issues to our engineering and... ...during the recruitment process. It informs you about our handling... ...Promptly report security-related incidents and violations, and...SuggestedWork at officeRemote workWork visaShift workWeekend work
- ...exceptional technology solutions and support delivered with a concierge-... ...enabling others, we transform IT solutions from a service... ...systems (PMS-Yardi/RealPage). The Analyst will manage multiple support... ...ownership of challenging issues and escalate as required.Manage tickets on...SuggestedWeekly payFull timeStart working todayWork at officeLocal area
RPM Living
Austin, TX2 days ago - ...and independent judgment. Take calls (incidents and requests for information) from... ...Otherwise, route to appropriate program and/or IT support organizations. Document actions taken.... ...efficiently. Monitor open tickets and escalate as necessary to ensure resolution within...
RIT Solutions
Austin, TX18 hours ago - ...Technical SupportProvides Tier II support for desktops, laptops,... ...areas.Serves as an escalation point for complex incident and request resolution within... ...Conducts periodic audits of IT assets and access controls... ...for Service Desk Tech Analyst I.Performs related duties...
University of Texas at Austin
Austin, TX1 day ago - ...Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very... ...Participation in an after‑hours support escalation rotation Ability to perform on‑site work as required...Work at officeRemote workWork from homeFlexible hours
GCS Technologies
Austin, TX1 day ago $20.83 - $26.25 per hour
...provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated... .... The role receives and documents incidents and service requests, performs basic... ...tickets, apply known solutions, and escalate more complex problems while supporting...Contract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Austin, TX3 days ago- ...with a minimum of 3 years of hands-on technical support experience to provide end-user support in a... ..., printer, and connectivity issues * Resolve incidents and service requests through a ticketing system * Escalate complex issues to appropriate support teams when...Hourly payContract workWork at officeLocal area
$87k
...Together-help foster a supportive environment where... ....Technical Operations Analyst II, AI Platform Reliability... ...both: investigating incidents, watching the signals,... ...agreed service levels, escalate when needed, and secure... ...owners to implement it.Design AI-ready knowledge...Full timeWorldwideExpedia
Austin, TX4 days ago$86.8k - $165.2k
...skilled professional to join our team as a Snowflake Data Lake Support Specialist. In this role, you will play a critical part in supporting... ...line of support for data lake operations to triage and resolve escalated issues as needed.This role provides an excellent opportunity to...Contract workTemporary workWork experience placementWork at officeRemote workWork from homeFlexible hoursRaytheon
Austin, TX3 days ago- Job Title : A/V Support Technician Location : Austin, TX (Onsite) Job Summary The Audio Visual (A/V) support technician role... ...optimal conditions • Resolve and track support requests and incidents, escalate issues to proper support teams • Support A/V upgrades and installations...
$85k
Job Title: Technical Support Specialist Employment Type: Regular, Full-time Team: Customer... ...and internal teams, and drives incidents through diagnosis, resolution, and root-... ...Responsibilities Technical Support Own escalated customer issues involving application behavior...Full timeTemporary workLocal areaRemote workHome officeFlexible hours- .... We are looking for a growth-minded IT professional to support our internal employees and our external... ...and resolve technical issues. Escalate issues to third-party vendors and coordinate... ...and elevate critical business incidents to the appropriate support team while...Full timeCasual workLocal areaRemote workShift work
- ...Job Description We are looking for an A/V Support Technician to support and troubleshoot... ...perform room health checks, resolve AV incidents, assist with installations and upgrades,... ...track support requests and incidents, escalate issues to proper support teams Support A...
- ...Responsibilities: • Provide first-line technical support to clients via phone, email, and... ...• Troubleshoot and resolve common IT issues, including hardware and... .... • Document and track all support incidents in our ticketing system. • Escalate complex issues to higher-level...Full timeWork at officeRemote workNight shift1 day per week
- ...become an expert user and provide training and solutions primarily via email, with live chat and some calls, supporting customers across Pacific Time. You will escalate issues to product teams, gather insights, and contribute to improving customer experience, while...
- ...IT Helpdesk Technician Department: IT Employment Type... ...global workforce connected, supported, and productive. As a trusted... ...Responsibilities Helpdesk Escalations & SLA Management: Resolve support... ..., leveraging AI to prevent incidents, improve operations, and...Full timeWork at officeLocal areaWorldwide
Brivo
Austin, TX5 days ago - ...plays a critical role in supporting the businesses that... ...their fields, whether it be technology, finance... ...The Technical Support Analyst II is responsible for... ...role serves as a key escalation point for the Customer... ...The position focuses on incident resolution, problem management...Local areaImmediate startFlexible hoursWeekend workAfternoon shift
- ...consultancy based in Austin, Texas is looking for candidates with mid-senior level experience to provide end-user support for PHP applications. The role involves incident analysis, monitoring ticket triage, and ensuring SLA compliance in a friendly work environment. Candidates...Contract work
- Customer SupportResearch and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.Prioritize and escalate issues requiring deeper investigation or development team involvement.Serve as potential business point of contact...Local area
Lumen Solutions Group Inc.
Austin, TX18 hours ago - ...internet, to be programmable, and to support agile software development.... ...as WAF and DDoS) and general IT requests are handled by other... ...I, II, and III lifecycle, and escalate to Engineering during business... ..., and engage our after-hours incident response process quickly....
$73.8k - $113.65k
Technical Support Engineer HP’s Digital Solutions team is looking for a USA based technical... ..., logs, and reproduction steps before escalation. Collaborate with product and... ...and customer experience. Fulfil incoming incidents, requests, and escalations, assisting customers...Full timeTemporary workLocal areaRemote workRelocationFlexible hoursShift work$68.4k
...requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support... ...Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical...For contractorsWork at officeLocal areaHighmark Health
Austin, TX1 day ago- ...Description Summary: Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the...Work experience placementLocal area
JW Marriott Austin
Austin, TX1 day ago - ...the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior... ...purposesRecord and update required information for all IT-related tickets utilizing ITILCreation of Incident work-log entriesAccurately answer user support questions...For contractorsWork at office
Contact Government Services LLC
Austin, TX1 day ago - Job Description 7x24x365 Support Perform physical site planning for all computer equipment... ...problem determination Vendor management escalation and escort when applicable Provide off... ...Maintaining hardware related output queues (incident, service request, change) Basic...
$61.9k - $141k
Deployment Support Operations Planner and AnalystThe Opportunity: As an expert in transportation and mobility operations, your unique... ...our nation safe.As a Deployment Support Operations Planner and Analyst, you’ll bring your transportation and mobility expertise to determine...Full timeContract workPart timeWork at officeLocal areaRemote workBooz Allen Hamilton
Austin, TX3 days ago- ...member of a Service Desk Team to provide support services to clients. The position is highly... ..., performs assigned project duties, and escalates tickets as needed. Important... ...perception are of utmost importance. IT Service and Support Functions IT support...Work at office
Whitehat Virtual Technologies
Austin, TX5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to OT Incident Support Analyst I | IT/OT & Escalations. Be the first to apply!
Related searches
- end user support technician Austin, TX
- support analyst Austin, TX
- technical support associate Austin, TX
- remote support technician Austin, TX
- senior technical associate Austin, TX
- service desk assistant Austin, TX
- help desk administrator Austin, TX
- technical support representative Austin, TX
- technical solutions specialist Austin, TX
- operations support technician Austin, TX