Business Analyst - Santa Clara, CA

Business Analyst

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The Business Analyst plays a key role in supporting and enhancing business-critical software applications. This position focuses heavily on delivering exceptional user support by serving as the primary point of contact for application-related issues, inquiries, and training. The specialist ensures users can effectively leverage business systems by providing timely troubleshooting, guidance, and documentation. In addition to support, the role involves configuring applications to meet evolving business needs, collaborating with stakeholders to improve workflows, and maintaining system integrity and performance. This role is based in our Santa Clara office and requires regular on-site presence to ensure optimal collaboration, responsiveness, and support for internal teams and clients. While we value flexibility, this position is not eligible for remote work. This is a dynamic, fun environment with significant career opportunities to further grow and develop professionally.

Duties and Responsibilities:

• Administer, configure, and maintain business applications such as ERP (Enterprise Resource Planning) and operational tracking and execution systems to ensure optimal performance.
• Collaborate with stakeholders to gather requirements for system enhancements and customizations.
• Implement and test application updates, patches, and new modules.
• Ensure data integrity and security within application systems.
• Analyze existing business processes and workflows to identify areas for improvement.
• Recommend and implement process enhancements to maximize efficiency and productivity.
• Work closely with end-users to understand their needs and translate them into relative system solutions.
• Provide technical support to end-users, troubleshooting issues, and resolving system-related problems.
• Develop and deliver training programs and materials to educate employees on application usage and best practices.
• Create and maintain reports and dashboards to support data-driven decision-making.
• Perform data analysis to identify trends, anomalies, and opportunities for improvement.
• Collaborate with IT and other departments to integrate business applications.
• Work with external vendors and consultants as needed for system integrations or specialized projects.
• Maintain comprehensive documentation for system configurations, customizations, and processes.
• Ensure compliance with industry standards, regulations, and best practices in business application management.

Requirements and Qualifications:

• 2-4 years of experience as a Business Applications Specialist or in a similar role, with a proven track record in delivering exceptional service and support.
• Experience supporting ERP and other finance related workflow application systems.
• Strong analytical and problem-solving skills, with the ability to analyze complex business processes and data.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Experience with data analysis tools and reporting software (e.g., Tableau, Power BI) is a plus.
• Knowledge of industry-specific ERP and operational execution solutions (e.g., construction) is advantageous.
• Project management skills and the ability to handle multiple tasks and priorities effectively.
• Strong attention to detail and a commitment to data accuracy and security.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related experience. xhyhwjd

OTHER:

• General work environment – sitting for long periods, standing, walking, typing, bending.
• Occasional lifting of up to 20 lbs.