IT Support Technician

Platform Support TechnicianJob Location: Hillsboro, OR Job Type: ContractThe candidate will work as a technician in a lab environment with a team of engineers that are responsible for validating Client's silicon products.Responsibilities include, but not limited to:Building, maintaining and troubleshooting computer systems & test equipment used in a validation testing of Client's silicon products.Using, imaging and maintaining Windows Operating Systems for validation activities.Support Lab operations; lab clean up, recycling of old equipment, preparing lab benches for new systems.Regular configuration changes for validation testing; BIOS, firmware, IFWI, CPLD, SPI chips, etc.Basic lab network maintenance.Understand and follow technical documents and best-known processes.Administer customer support via a ticketing system.Handle high-value inventory, as well as work with the inventory team to maintain the integrity of inventory records.Regular interaction with Windows client OS and communication tools; Outlook, Teams, VNC, Excel, etc.Maintaining COVID-19 clean-it, use-it, clean-it practices and following Client guidelines on wearing masks.Required qualifications:Familiarity and experience in building/repairing/testing client PC hardware.Ability to troubleshoot hardware issues to the component level.Experience & ability to set up test platforms & debug the equipment.Experience using, building, & maintaining computers that run on Windows Operating System. Ability to follow instructions and executing tests in a computer lab environment.Ability to take on work requests, follow-up with the requestor, & work independently to complete the task.Strong team player & ability to work in a dynamic team environment supporting multiple engineers.Strong English has written & verbal communication skills, including properStrong computer skills; Windows 10, diagnose and resolve client OS issues, diagnose and resolve client PC hardware issues.The ability to lift 35 pounds is required, able to crawl under benches and behind racks for routing cables.Preferred but not required qualifications:Familiarity and experience in building/repairing/testing server hardware.Prior Client validation lab experience (not manufacturing or fab).Experience with programming/flashing tools in a validation environment.Experience with soldering and re-work.Python scripting experience.Experience with debug equipment such as oscilloscopes, Digital Multi-Meter, Load equipment, and power supplies.About us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007, offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.